Dineline

Account Manager

Dineline

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the lead point of contact for all customer account management matters
  • Communicating with clients to understand their needs and explain product value
  • Collaborating with internal departments to facilitate client need fulfillment
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure standards of client success remain within integrity
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Responsible for working with the Onboarding team to ensure a clean pass off from onboarding to beginning services

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Excellent listening, negotiation and presentation abilities
  • Excellent sales and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong verbal and written communication skills in English
  • Willingness to work during Pacific Standard Time hours (8am - 5pm PST daily)
Benefits
  • Coaching and training provided
  • Strong collaborative environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM softwareSalesforceZoho CRMHubSpotMS OfficeMS Excel
Soft Skills
listeningnegotiationpresentationsales skillscustomer service skillsorganizational skillsattention to detailtime managementverbal communicationwritten communication