Dine Brands Global

Operations

• Responsible for growing and protecting the brand through developing people, improving guest experience and relationships and driving profitable sales through execution of the ‘Bee the Good Assessments.
• Evaluate Applebee’s brand standards compliance and influence best practice operations execution via coaching and support at the unit level.
• Champion Brand purpose, strategy, and culture while advocating for guest and franchisee experience
• Drive best in class brand standards execution and provide root cause analysis and coaching at the restaurant level
• Partner with ASI regional team to ensure franchisee and team success by providing updates and trend information to FBC’s and RBD’s on recent visits
• Consult and offer expertise to restaurant leadership and teams to address issues and concerns related to operations and other items while on site
• Immediate action and resolution to critical issues with the appropriate escalation to FBC
• Influence at the restaurant level around continuous operational improvement and support of brand initiatives
• Execute campaign pre & post assessments when aligned with restaurant visits
• Schedule built following Rules of Engagement
• Travel expected (flights and auto) based upon geographic responsibilities to be assigned by Exec Business Director of Operations
• Manage individual T&E budget

Franchise Operations Consultant