Diligent Pharma

Account Executive

• Lead, coach, and develop a team of Account Managers, setting clear performance expectations and supporting their professional growth
• Manage day-to-day team operations, including account assignments, workload balancing, and performance reviews, to ensure consistent execution across the portfolio
• Develop and maintain strategic account plans, including health scores, growth opportunities, and risk mitigation strategies
• Own renewal outcomes across the portfolio, proactively identifying and mitigating churn risk, including cross-functional collaboration as needed
• Identify and execute upsell and cross-sell opportunities within existing accounts to expand Diligent’s footprint
• Manage contract renewal discussions and negotiations, working with legal and finance as needed
• Serve as the primary point of contact and escalation path for assigned clients, building trusted relationships with key stakeholders and executive sponsors
• Partner with sales, account managers, and delivery team members to ensure smooth client onboarding and a strong start to the relationship
• Represent the voice of the client internally, channeling feedback to product and delivery teams to inform roadmap and delivery improvements
• Accurately forecast renewal and expansion revenue across your team’s portfolio

Director, Account Management