Director, Account Management

Diligent Pharma

Director, Account Management leading the Account Management team for client relationships at Diligent Pharma. Overseeing team performance and strategic client growth in the clinical research market.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $125,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within the pharmaceutical and life sciences sectors, with a strong focus on retention, growth, and strategic planning. Proven ability to lead teams, negotiate contracts, and build trusted relationships with clients at all levels.

Highest-signal resume keywords

Account Management ExperienceTeam LeadershipClient Relationship DevelopmentNegotiation SkillsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRetention StrategiesGrowth Target AchievementContract NegotiationData-Driven Decision Making

Soft Skills

Executive CommunicationPresentation SkillsConsultative PartnershipIndependenceAdaptability

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Clinical ResearchLife SciencesPharmaceuticalsCROsClinical Trial Market

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Account Managers, setting clear performance expectations and supporting their professional growth
Manage day-to-day team operations, including account assignments, workload balancing, and performance reviews, to ensure consistent execution across the portfolio
Develop and maintain strategic account plans, including health scores, growth opportunities, and risk mitigation strategies
Own renewal outcomes across the portfolio, proactively identifying and mitigating churn risk, including cross-functional collaboration as needed
Identify and execute upsell and cross-sell opportunities within existing accounts to expand Diligent’s footprint
Manage contract renewal discussions and negotiations, working with legal and finance as needed
Serve as the primary point of contact and escalation path for assigned clients, building trusted relationships with key stakeholders and executive sponsors
Partner with sales, account managers, and delivery team members to ensure smooth client onboarding and a strong start to the relationship
Represent the voice of the client internally, channeling feedback to product and delivery teams to inform roadmap and delivery improvements
Accurately forecast renewal and expansion revenue across your team’s portfolio

Requirements

What you’ll need

5+ years of account management, client success, or relationship management experience with pharmaceutical companies, biotechs, and/or CROs
A proven track record of meeting or exceeding retention and growth targets in the clinical research or life sciences space
Experience leading and developing a team of account managers or other client-facing professionals
Demonstrated experience as a consultative partner, aligning client goals with Diligent’s solutions
Understanding of the clinical trial market and competitive landscape
Excellent presentation, negotiation, and executive communication skills
Strong analytical thinking and ability to build data-driven account plans
Executive presence — comfortable engaging and influencing at all levels, including C-suite
The ability to work independently and thrive in a fast-moving, evolving environment
Bachelor’s degree required

Benefits

Comp & perks

Unlimited Paid Time Off (PTO)
Comprehensive health insurance
401(k) with company match
Remote-first work environment with a collaborative, high-performance culture