Digitopia

Customer Success Specialist

Digitopia

full-time

Posted on:

Location Type: Hybrid

Location: Istanbul • 🇹🇷 Turkey

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Job Level

Mid-LevelSenior

About the role

  • Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long-term partnerships.
  • Drive onboarding & adoption: Collaborate with cross-functional teams to ensure smooth onboarding, integration, and time-to-value for new customers and partners.
  • Run regular check-ins: Understand needs, address concerns, identify upsell/cross-sell opportunities, and support mutual growth.
  • Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.
  • Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.
  • Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.
  • Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.

Requirements

  • Minimum 5 years of experience in Customer Success and/or management consulting.
  • Proven track record managing customer & partner relationships and driving business results (retention, growth, satisfaction).
  • GenAI fluency: You’re comfortable with generative AI tools and excited by the potential of agentic AI solutions to automate everyday tasks.
  • Growth mindset: You’re a learner, unlearner and relearner, ready to navigate ambiguity and keep evolving.
  • High energy & ownership: You’re proactive, hard-working, and thrive in fast-paced environments; bringing “explosive energy” and a get-things-done attitude.
  • Excellent communication skills in English (written & verbal) with strong interpersonal presence.
Benefits
  • Impact from Day 1: You’ll shape customer outcomes that executives rely on globally.
  • Continuous growth: We fund courses, conferences and internal hackathons.
  • Hard-working, high-bar culture: Ambitious goals, strong ownership, and real team support.
  • Balanced flexibility: Enjoy hybrid working, flexible hours and generous paid time off.
  • Supportive culture: We’re a diverse, international team that values authenticity and bold ideas.
  • Long-term rewards: Competitive salary with stock options tied to your lasting impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successmanagement consultingdata analysisgenerative AIbusiness strategycustomer retentionbusiness growthcustomer satisfactioncross-functional collaborationupsell/cross-sell
Soft skills
communicationinterpersonal skillsgrowth mindsetproactivityownershipadaptabilityproblem-solvingrelationship buildingthought leadershipteam collaboration