Digitopia

Customer Success Manager

• Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long-term partnerships.
• Drive onboarding & adoption: Collaborate with cross-functional teams to ensure smooth onboarding, integration, and time-to-value for new customers and partners.
• Run regular check-ins: Understand needs, address concerns, identify upsell/cross-sell opportunities, and support mutual growth.
• Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.
• Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.
• Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.
• Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.

Customer Success Specialist

Artificial Intelligence

• Lead digital and AI maturity engagements: Run assessments, synthesize findings, and translate them into executive-ready narratives and prioritization.
• Build transformation roadmaps: Design multi-year digital transformation roadmaps aligned with business goals.
• Own workshops & executive facilitation: Deliver compelling, insightful workshops; guide leaders through strategic choices and trade-offs.
• Act as a trusted transformation partner: Work closely with clients to understand challenges, craft strategies, and ensure outcomes stick post-implementation.
• Bridge strategy to delivery: Collaborate with internal product and engineering teams to ensure solutions land in real processes; not just slides.
• AI transformation leadership: Identify and shape high-impact AI opportunities, with a strong focus on true business value.
• Hands-on experimentation, prototyping mindset, and practical implementation pathways.
• Strengthen our consulting offering: Contribute to improving our methodologies, playbooks, and point-of-view content based on client feedback and market trends.

Customer Success Specialist

Digital Transformation – AI Consultant