Digitide

AI Engineer

• Senior AI Engineer
• Senior AI Engineer
• Senior AI Engineer

Senior AI Engineer

Executive

• To monitor and evaluate the performance of the CCEs and suggest their improvement areas **• To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.**• To take part in calibrations with the client, OPS, Training and help to resolve the disputes.**• To ensure the process is meeting Client KPIs such as CSAT and Quality scores**• To conduct Quality sessions to share areas of improvements based on the feedback of audits. **• Mock call and OJT certification of New Hire Batches**• Ensure higher Client satisfaction scores **• Identification of root causes and preparing Corrective actions **• To give inputs to the CCEs on their improvement areas**Key Deliverables **• Call audits as per plan, achieving quality levels as per KPI standards

Digitide

Senior AI Engineer

Quality Executive

SAP Consultant