Quality Executive

Digitide

Quality Executive monitoring CCEs performance and ensuring service quality for client KPIs at Digitide. Responsibilities include feedback provision and training identification based on audits.

Posted 7/11/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

To monitor and evaluate the performance of the CCEs and suggest their improvement areas **
To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.**
To take part in calibrations with the client, OPS, Training and help to resolve the disputes.**
To ensure the process is meeting Client KPIs such as CSAT and Quality scores**
To conduct Quality sessions to share areas of improvements based on the feedback of audits. **
Mock call and OJT certification of New Hire Batches**
Ensure higher Client satisfaction scores **
Identification of root causes and preparing Corrective actions **
To give inputs to the CCEs on their improvement areas**Key Deliverables **
Call audits as per plan, achieving quality levels as per KPI standards

Requirements

What you’ll need

A1 to A2**
Average PMI (last 6 months)/PMS rating 3 and above**
Min 1 year in current role **
No Warning Letter issued in the past 3 months**
E-learning mandatory courses certified wherever applicable
Any Graduate
More than 1 year of work experience in relevant field.**

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Digitide Website LinkedIn All Job Openings 10,000+ employees 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Artificial Intelligence
SaaS
Enterprise <Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics. Quality Executive Job not on LinkedIn 🔥 55 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 👔 Executive 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
To monitor and evaluate the performance of the CCEs and suggest their improvement areas **
To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.**
To take part in calibrations with the client, OPS, Training and help to resolve the disputes.**
To ensure the process is meeting Client KPIs such as CSAT and Quality scores**
To conduct Quality sessions to share areas of improvements based on the feedback of audits. **
Mock call and OJT certification of New Hire Batches**
Ensure higher Client satisfaction scores **
Identification of root causes and preparing Corrective actions **
To give inputs to the CCEs on their improvement areas**Key Deliverables **
Call audits as per plan, achieving quality levels as per KPI standards 🎯 Requirements
A1 to A2**
Average PMI (last 6 months)/PMS rating 3 and above**
Min 1 year in current role **
No Warning Letter issued in the past 3 months**
E-learning mandatory courses certified wherever applicable
Any Graduate
More than 1 year of work experience in relevant field.** Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Medical Support Executive 🕒 3 days ago Noora Health 201 - 500 🤝 Non-profit 📚 Education 🌍 Social Impact Website LinkedIn All Job Openings Medical Support Executive for Noora Health managing queries via WhatsApp for families in Punjabi. Assisting in translation and documentation for the Remote Engagement Service. 🇮🇳 India – Remote 💰 Venture Round - Noora Health on 2016-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 👔 Executive 🗣️🇮🇳 Hindi Required Reporting MIS Executive 🕒 July 3 SummitNext 201 - 500 🤝 B2B 💳 Fintech Website LinkedIn All Job Openings Reporting MIS Executive supporting reporting and dashboard development in a BPO environment. Requires strong Excel, SQL, and Power BI skills with prior BPO experience. 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 👔 Executive Executive 🕒 May 28 EXL 10,000+ employees Website LinkedIn All Job Openings Executive managing the subrogation lifecycle, preparing claims and maintaining communication with parties involved. Handling documentation and processing support for third-party recoveries. 🇮🇳 India – Remote 💰 $2M Venture Round on 2015-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 👔 Executive View More Executive Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Call AuditsQuality Score AnalysisFeedback ProvisionRoot Cause AnalysisMock Call Certification

Soft Skills

CommunicationCollaborationDispute Resolution

Certifications

E-Learning Certification