Immerse yourself in the tech ecosystem to identify, engage, and win the most promising startups.
Own the relationship with high potential accounts.
Advocate for your customers internally, working with support and engineering to remove technical roadblocks.
Drive account growth by maintaining meaningful contact and identifying new opportunities.
Manage and negotiate contract renewals, communicating the value of new features to drive expansion.
Partner with marketing, product, and customer success teams to deliver a best-in-class customer experience.
Translate customer feedback into clear insights for our Product and Engineering teams.

Requirements

10+ years experience as an account executive or account manager for a technical product or experience as a sales or support engineer.
Cloud Infrastructure and AI experience preferred.
You are an owner who thrives in ambiguity and can build strategic plans from a blank slate.
You possess deep expertise in architecting, implementing, and scaling customer onboarding and success frameworks.
You demonstrate strong executive presence and can command a room.
You excel at building and leveraging executive-level champion relationships across your portfolio.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcontract negotiationcustomer onboardingcustomer success frameworkscloud infrastructureAI experience

Soft Skills

relationship buildingexecutive presencestrategic planningcommunicationadvocacy