DigitalGenius

Solutions Engineer

DigitalGenius

contract

Posted on:

Location Type: Remote

Location: Remote • 🇵🇹 Portugal

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Job Level

JuniorMid-Level

Tech Stack

MagentoNode.jsPython

About the role

  • Make online shopping a seamless experience using conversational AI and deep integrations.
  • Resolve customer issues end-to-end.
  • Proactively detect carrier problems, issue return labels, refunds, and replacements.

Requirements

  • Experience building automated process flows and translating business requirements into technical solutions
  • Excellent communication, critical thinking & analytical skills
  • Experience working with APIs and developing integrations
  • Coding experience in Python and/or NodeJS
  • Excellent written and verbal communication skills, with confidence explaining technical concepts in English
  • Strong organisational and project management skills
  • 2+ years of experience within the SaaS industry
  • Experience working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer)
  • Experience working with OMS systems (e.g., Shopify, CommerceCloud, Magento)
  • Interest in AI and Machine Learning concepts
Benefits
  • Competitive Salary
  • Generous vacation time (25 days)
  • Environment to develop your skills without bureaucracy or red tape
  • Monthly fitness stipend of $210
  • Ongoing subscription to Mental Health Support Platform

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonNodeJSAPIsautomated process flowsintegrationsAIMachine Learning
Soft skills
communicationcritical thinkinganalytical skillswritten communicationverbal communicationorganizational skillsproject management