DigitalGenius

Solutions Engineer

• Translate business requirements into scalable technical solutions on the DigitalGenius platform
• Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases
• Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.)
• Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies
• Lead new use case implementation projects
• Ensure timely, high-quality launches with measurable automation impact
• Troubleshoot complex technical challenges across systems, data, and AI behavior
• Partner with CSMs to align technical delivery with customer outcomes and ROI
• Advise customers on best practices, scalability, AI strategy, and optimization
• Support strategic expansions, new channels, and advanced use cases
• Provide structured feedback to Product based on what you see in real implementations
• Identify feature and AI capability gaps and contribute to roadmap discussions
• Participate in beta testing, model evaluations, and product validation initiatives
• Continuously improve automation performance, resolution rates, and AI accuracy
• Proactively identify opportunities for process improvements — both for customers and internally
• Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices
• Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better

Customer Success Manager

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle.
• Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
• Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
• Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
• Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
• Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
• Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
• Field customer support inquiries and manage escalations throughout the customer lifecycle.
• Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio