DigitalGenius

Customer Success Manager

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle.
• Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
• Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
• Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
• Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
• Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
• Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
• Field customer support inquiries and manage escalations throughout the customer lifecycle.
• Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Sales Development Rep

• Book outbound meetings through a combination of cold calls, emails, social outreach, networking and independent research
• Run sales plays using our prospecting tools
• Engage with prospects (C-suite/Directors) and articulate the product in an effective manner
• Conduct basic discovery to qualify prospects and evaluate pain points
• Establish trusting relationships with key stakeholders
• Generate and manage sales pipeline maintaining impeccable CRM admin
• Lead efforts in building sustainable processes, and procedures
• Work in conjunction with AEs to convert opportunities created into sales qualified leads
• Manage assigned inbound leads, using correct practices
• Ensure a proactive approach to learning
• Maintain a positive mind-set irrespective of any challenging situations

Customer Success Manager

Sales Development Representative