DigitalGenius

Account Executive

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers
• Educate prospects to help them learn how DG will enable help their business to operate more efficiently and grow revenue
• Prepare, organise, structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification
• Run compelling discoveries and demos of DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders
• Work with SDR team to qualify new inbound and outbound opportunities as well as generating your own
• Manage a territory of some of the top e-commerce brands in the market
• Proactively establish new relationships within the e-commerce industry using a combination of networking online, events & the tools provided
• Use your experience & knowledge to help the entire sales team thrive & develop
• Ensure the CRM is up to date and report back to leadership regularly on pipeline, performance and forecast

Account Executive – North America

Customer Success Manager

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle.
• Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
• Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
• Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
• Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
• Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
• Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
• Field customer support inquiries and manage escalations throughout the customer lifecycle.
• Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio