DigitalGenius

Solutions Engineer

• Make online shopping a seamless experience using conversational AI and deep integrations.
• Resolve customer issues end-to-end.
• Proactively detect carrier problems, issue return labels, refunds, and replacements.

Project Manager

• Develop detailed project plans and timelines
• Define project deliverables in collaboration with our solutions architects and customers.
• Facilitate regular project meetings and provide clear communication of updates, risks, and changes.
• Track project performance using appropriate tools
• Measure project success against objectives and KPIs.
• Prepare and present progress reports and documentation
• Identify opportunities to optimize project management processes.
• Promote best practices in planning, execution, and reporting.

Sales

About DigitalGenius
DigitalGenius is an AI-powered tech startup revolutionising customer support for ecommerce brands. Our cutting-edge solutions integrate seamlessly with existing systems to automate and optimize customer service, reduce operational costs, and enhance customer experience. Backed by leading investors and used by top-tier online retailers (On, Selfridges, Honey Love…). We are scaling rapidly across global markets.
We’re now looking for an ambitious and experienced Head of Sales to lead our US commercial growth, build strategic relationships, and drive revenue. This is a great opportunity as one of our main company goals at the moment is US expansion.
Role Overview
As our Head of Sales, you will be responsible for driving new business acquisition and building a strong pipeline across mid-market and enterprise ecommerce brands in North America. You’ll work directly with our CEO and global leadership team to shape go-to-market strategy, grow brand presence, and close deals in a fast-paced, high-growth environment. You will directly manage our US AEs and indirectly support our business development and customer success functions.

Solutions Engineer

Project Manager

Head of Sales, Director North America