Customer Success Manager

DigitalGenius

Customer Success Manager at DigitalGenius managing customer engagement post-sales and driving project implementations. Overseeing multiple client projects in the AI-driven ecommerce space.

Posted 6/8/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle.
Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
Field customer support inquiries and manage escalations throughout the customer lifecycle.
Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Requirements

What you’ll need

2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus.
Bachelor’s Degree - MBA or technical degree a plus.
Strong foundational technical understanding and literacy.
Proven proficiency with CRM platforms and in-depth experience interpreting and analysing key metrics.
Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively.
Ability to multitask, prioritise, and manage time effectively and autonomously.
You love to solve problems, help people, and want to be an integral part of scaling a start-up.

Benefits

Comp & perks

Competitive Salary
Generous vacation time (25 days of annual leave)
Yearly "Reset Week" in addition to annual leave allowance
Freedom to experiment with your own ideas
Environment to develop your skills without bureaucracy or red tape
Monthly fitness stipend of $210 or fully paid Third Space Membership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementproject planningbusiness-value analysisperformance reportingCRM proficiencyAPI understandingtechnical literacymetrics analysisproblem-solving

Soft Skills

communicationpresentationrelationship managementmultitaskingprioritizationtime managementautonomy

Certifications

Bachelor's DegreeMBA