Digital Realty

Regional Customer Audit Manager

Digital Realty

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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About the role

  • Responsible for the end-to-end customer audit process within the region including organizing, documenting, RFI and task execution and corrective action follow up.
  • Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
  • Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
  • Develop internal cross function quality gates to ensure success of the function
  • Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction.
  • Partner with Customer Success Managers to ensure successful execution of strategic customer audits
  • Participate in the Global Customer Audit community to drive improvements and global consistency
  • Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
  • Willingness to travel in the subregion for on-site customer audits
  • and many more....

Requirements

  • Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control.
  • Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data center, IT, or telecommunications company.
  • Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
  • Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
  • Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
  • Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
  • Excellent organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
  • Ability to act on their own initiative and with minimal supervision.
  • Demonstrates integrity and ability to maintain confidentiality
Benefits
  • Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control.
  • Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data center, IT, or telecommunications company.
  • Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
  • Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
  • Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
  • Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
  • Excellent organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
  • Ability to act on their own initiative and with minimal supervision.
  • Demonstrates integrity and ability to maintain confidentiality
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
audit managementcompliancecustomer audit processcorrective actionquality gatesaudit databasecontinuous improvementproblem solvingreport creation
Soft Skills
interpersonal skillscommunication skillsteam playerorganizational skillsinitiativeintegrityconfidentiality
Certifications
Bachelor’s degree