Billing Dispute Manager
Digital Realty
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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Tech Stack
About the role
- This role is integral to the Accounts Receivable team, supporting cash collection, billing, and overdue debt reduction across a large, high-volume portfolio.
- You will manage extensive customer interactions, payment processing, and invoicing accuracy, handling more than 9,000 invoices annually and supporting revenue streams exceeding $150M.
- You’ll play a key role in maintaining strong customer relationships, resolving billing queries, and ensuring timely collections while contributing to operational efficiency and accurate financial reporting.
- Work cross functionally with teams responsible for resolving open disputes.
- Lead weekly cross functional dispute conversations.
- Ensure disputes are resolved within internal SLA deadlines.
- Identify, track, and analyze root cause of billing errors.
- Identify opportunities for improvement and work cross-functionally to implement changes to prevent future disputes.
- Act as the primary point of contact for escalated disputes that may be more complex in nature and require deeper research and resolution.
- Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution.
- Provide excellent & considerate customer service to external and internal customers.
- Other duties as assigned by supervisor.
Requirements
- 8+ years of billing, accounts receivable, and order-to-cash operations.
- Previous dispute resolution experience within the data center / REIT industry.
- Identify, track, and analyze root cause of billing errors.
- Highly proficient with Microsoft Office including Outlook, Word, and Excel and comfortable with large volume data.
- Experience with ServiceNow, Salesforce, and Oracle Fusion.
- Excellent verbal and written communication skills – ability to resolve misunderstanding and errors in a diplomatic manner.
- Ability to work accurately and independently with great attention to detail.
- Ability to manage processes and follow-up as needed.
- Self-motivated, detail-oriented with strong organizational and time management skills.
- A proactive and collaborative approach; enthusiastic and eager to solve problems.
- Must be able to effectively prioritize multiple tasks effectively in high-pressure and deadline driven environment.
Benefits
- Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
- Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work.
- As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action.
- We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingaccounts receivableorder-to-cash operationsdispute resolutiondata analysispayment processinginvoicing accuracyroot cause analysisfinancial reportingcustomer service
Soft Skills
communication skillsattention to detailorganizational skillstime managementproblem-solvingcollaborationself-motivatedindependencediplomacyprioritization