IT & Data Services Manager
Digital Realty
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
Visit company websiteExplore more
Tech Stack
About the role
- Lead and mature IT Service Management strategy and operations.
- Support delivery of accurate infrastructure insights and compliance across global data centers.
- Oversee integrity and reliability of configuration data across systems.
- Develop and maintain CMDB health dashboards, metrics, and reports.
- Mentor and train other ServiceNow platform users and CMDB contributors.
- Partner closely with IT, Facilities, Security, and DevOps teams.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related technical field.
- 5+ years of experience in ITSM, managing enterprise CMDBs, with at least 3 years on ServiceNow CMDB.
- Hands-on experience with ServiceNow Discovery, including MID Server configuration and credential management.
- Strong understanding of IT infrastructure, including networking, virtualization, cloud services, storage, and data center hardware.
- Experience with Service Mapping, Business Services modeling, and dependency mapping in ServiceNow.
- Proficient in CMDB data modeling, CI class structures, and relationship definitions.
- Knowledge of ITIL practices, especially Configuration Management, Change Management, and Incident Management.
- Experience maintaining data accuracy through reconciliation, identification rules, and integration with external sources (e.g., SCCM, vCenter, AWS).
Benefits
- Health and Safety
- Supportive and inclusive environment
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service ManagementCMDB managementServiceNowServiceNow DiscoveryMID Server configurationcredential managementdata modelingCI class structuresrelationship definitionsdata accuracy reconciliation
Soft Skills
mentoringtrainingcollaboration