Digital Preservation Coalition

Customer Success Manager

• Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
• Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
• Proactively seek opportunities to improve the Customer Experience
• Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI
• Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
• Translate data into strategic information that communicates trends and opportunities both internally and externally
• Lead customer strategic business reviews both in person and remotely