Customer Success Manager

Digital Preservation Coalition

Customer Success Manager ensuring high value customers at Preservica adopt their software and drive satisfaction and retention. Working closely with key customers to improve their experience.

Posted 6/23/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
Proactively seek opportunities to improve the Customer Experience
Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI
Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
Translate data into strategic information that communicates trends and opportunities both internally and externally
Lead customer strategic business reviews both in person and remotely

Requirements

What you’ll need

5+ years within Customer Success, Account Management or Customer Engagement
Proactive self-starter with the skill to continually seek opportunities to improve the Customer Experience
Track record of working in a customer facing role and driving initiatives to maximise the customers ROI
Commercially minded with an aptitude for data analysis, finding trends, risks, and opportunities within our customer interactions. Ability to communicate complex data to customers in a clear and concise way.

Benefits

Comp & perks

Competitive salary
career development based on aspirations
annual training allowance for learning new technologies, developing soft skills or earning recognized professional qualifications.
equal opportunities employer

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscustomer engagementcustomer successaccount managementcustomer experience improvementROI maximizationtrend identificationrisk assessmentstrategic information translationbest practices guidance

Soft Skills

proactive self-startercommunicationrelationship buildingstrategic thinkinginitiativecustomer advocacycollaborationproblem-solvingadaptabilityleadership