Own the day-to-day delivery of IT services across the organization, ensuring systems and tools are reliable, well-maintained, and properly supported
Evaluate, implement, and own an asset management system to track all hardware, software, and peripherals; enforce policies for procurement, assignment, refresh cycles, and end-of-life disposition
Evaluate and implement an MDM solution enabling remote management, monitoring, and wipe capabilities for company-owned devices
Design and own structured IT onboarding and offboarding workflows in partnership with HR; ensure new hires are provisioned on day one and departed employees are fully deprovisioned promptly
Establish and run a regular user access review process; define role-based access standards and enforce least-privilege principles across critical systems
Partner with Security and Infrastructure to maintain and improve the IT security baseline; own email security tooling, maintain patching cadence, and contribute to SOC 2 readiness and compliance initiatives
Oversee IT helpdesk and support, define and track SLAs, and evaluate/implement an ITSM platform (e.g., Freshservice, Jira Service Management) to manage tickets and build institutional knowledge
Develop and maintain IT disaster recovery and business continuity plans; define RTO/RPO objectives, validate backup processes, and test incident response runbooks regularly
Own and manage the IT budget including hardware, SaaS subscriptions, and vendor contracts; identify cost optimization opportunities and hold vendors accountable to SLAs
Manage software license agreements and vendor relationships; maintain accurate inventory and optimize spend
Establish and maintain runbooks and SOPs for common IT tasks to reduce tribal knowledge dependency and improve time-to-resolution

Requirements

5+ years of IT operations or systems administration experience, with at least 2 years in a lead or management capacity
Experience with ITSM platforms (e.g., Freshservice, Jira Service Management, ServiceNow)
Hands-on experience with MDM platforms (e.g., Jamf, Kandji, Intune) and asset management tooling
Strong working knowledge of Google Workspace administration, identity and access management, and SaaS platform management
Experience designing and implementing IT onboarding/offboarding workflows
Familiarity with compliance frameworks (SOC 2, SOX, or similar) and the role IT operations plays in audit readiness
Strong documentation habits and a process-oriented approach to operations
Ability to work cross-functionally with HR, Security, Engineering, and Finance
Self-directed — able to assess gaps, prioritize, and execute without requiring close oversight

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationssystems administrationasset managementMDM platformsGoogle Workspace administrationidentity and access managementIT onboarding workflowsITSM platformsdisaster recoverybusiness continuity

Soft Skills

documentation habitsprocess-oriented approachcross-functional collaborationself-directedprioritizationexecution