Digital Envoy

Product Manager

• Own the multi-quarter roadmap and business case for Digital Envoy's core IP Intelligence and geolocation data products
• Translate market opportunities, customer needs, and the product team's vision into a prioritized roadmap
• Create clear, specific product requirements, developed in partnership with engineering and GTM stakeholders
• Define pricing and packaging input for new capabilities
• Partner with Marketing to identify feature launch requirements
• Communicate and train stakeholders across Sales, Sales Engineering, Customer Success, and Tech Support

Product Manager, IP Intelligence

Client Partner

• Manage a portfolio of customer accounts, primarily supporting customers with annual contract values under $40K.
• Build strong customer relationships through proactive communication and regular business reviews.
• Guide customers through onboarding, adoption, and ongoing success with Digital Envoy's products and services.
• Partner with customers to understand their business objectives and help maximize the value they receive from our solutions.
• Lead renewal conversations for your assigned accounts and identify opportunities for account growth, introducing Senior CSMs when strategic expansion opportunities arise.
• Monitor customer health and engagement to proactively identify retention risks.
• Coordinate with Product, Engineering, Support, Finance, and Legal to ensure timely resolution of customer requests.
• Maintain accurate customer records, success plans, and account activities within Salesforce and Gainsight.
• Partner with Senior Customer Success Managers on strategic customer initiatives and best practices.
• Contribute to the continued improvement of Client Success processes and customer programs.

Associate Client Success Manager

Sales

• Manage the full sales cycle from identifying prospective clients that align with our ideal customer profile to closing to achieve/surpass quota and drive new client and revenue growth for Digital Envoy
• Nurture and strength relations with current and potential clients
• Develop sales strategy and solution sell Digital Envoy’s offerings by identifying client needs / challenges and industry trends
• Represent Digital Envoy at trade shows and other industry networking events
• Lead and negotiate contractual terms and pricing while overcoming objections to close deals
• Develop and maintain a strong knowledge of Digital Envoy’s product, pricing and value proposition while anticipating existing and future needs of new prospects and clients
• Utilise sales software (e.g., Salesforce) to track pipeline with accurate updates to ensure reliable revenue forecasts

Product Manager, IP Intelligence

Associate Client Success Manager

International Sales Director – CTV/Streaming/Digital Rights Management