Digital Control Incorporated

Territory Manager

Digital Control Incorporated

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

SeniorLead

Tech Stack

ERP

About the role

  • Manage relationships with dealers and other customers, providing training, technical support, and outstanding customer service.
  • Propose and execute effective marketing strategies that grow sales in the assigned territory.
  • Provide feedback to the product team on field issues and customer requirements.
  • Give professional presentations, demos, trainings, classes, and tradeshow talks.
  • Perform field testing and troubleshooting on all new or enhanced company products and provides direct feedback to Customer Service and Product Development.
  • Work with dealers to develop the territory customer base and ensure their staff can support and sell our products.
  • Handle customer service phone calls, questions, and general trouble-shooting issues.
  • Coordinate equipment repair and customer loaner equipment.

Requirements

  • Language skills: Polish and English, additional languages are a plus.
  • Will operate a company vehicle, must have a clear driving record.
  • Must be able to sell value, negotiate, and analyze customer needs.
  • Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillers and other customers in the territory.
  • Demonstrates great working knowledge of technical equipment operations, and aptitude to become an expert in advanced HDD locating techniques, theory and application.
  • Excellent presentation skills to train audiences of various sizes. Demonstrates an engaging style to help others learn.
  • Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, senior leaders and everyone in between.
  • Possess strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making.
  • Inquisitive about troubleshooting DCI equipment and usage to determine root causes and effective solutions.
  • Demonstrates effective collaboration and innovation with the field team and across all other functions within the company.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree or equivalent combination of work experience and education.
  • Minimum of 2 years of experience in Customer Service or outside/field sales.
  • Minimum of 5 years of experience and knowledge of the trenchless technology industry required.
  • Demonstrates unwavering business ethics and ability to effectively manage proprietary product information.
  • Be able to travel within the territory up to 50-60%.
  • Able to navigate physical requirements of working in construction sites.
  • Ability to use a customer database or ERP system.
Benefits
  • - Quarterly bonuses: we all share in the success of the company
  • - Professional Development
  • - Wellness Program
  • - Generous PTO package
  • - Pension contribution
  • - Parental leave
  • - An average of 11 annual paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HDD locating techniquestroubleshootingtechnical supportsales analysismarketing strategiesfield testingcustomer servicepresentation skillsnegotiationproblem analysis
Soft Skills
communication skillscritical thinkingcollaborationtime managementcustomer relationship managementengaging presentation styledecision makinginquisitivenessadaptabilitycustomer needs analysis
Certifications
Bachelor's degree