Territory Manager
Digital Control Incorporated
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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Salary
💰 $113,300 - $133,300 per year
About the role
- Manage organizational relationships with dealers and other customers, providing training, technical support and outstanding customer service.
- Responsible for creating an effective marketing strategy to maximize penetration with assigned territory.
- Provide technical information to Engineering teams to determine feasibility of company products to meet customer requirements.
- Prepare and present demonstrations, applications and field training of company products.
- Maintain company products to ensure systems are functioning according to specifications.
- Perform field testing and troubleshooting on all new or enhanced company products and provides direct feedback to Customer Service and Product Development teams.
- Partner with dealers and distributors to develop the territory customer base.
- Initiate customer contact to ensure all dealers have qualified personnel to train end-users.
- Responsible for handling customer service phone calls, questions and general trouble-shooting issues.
- Issue merchandise returns and loaner equipment.
- Travel up to 75% of time within Alabama, Florida, and Georgia. *May travel to additional states as needed.
Requirements
- Demonstrates excellent customer service skills and understanding of customer business needs, buying criteria, and pain points with current equipment. Able to help customers match up their needs with the appropriate DCI equipment. Builds outstanding trust with customers.
- Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillers and other customers in the territory.
- Demonstrates great working knowledge of technical equipment operations, and aptitude to become an expert in advanced HDD locating techniques, theory and application.
- Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, senior leaders and everyone in between.
- Possess strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making. Inquisitive about troubleshooting DCI equipment and usage to determine root causes and effective solutions.
- Demonstrates effective collaboration and innovation with the field team and across all other functions within the company.
- Bachelor’s degree or equivalent combination of work experience and education.
- Minimum of 5+ years of experience in Customer Service or outside/field sales.
- Experience and knowledge of the trenchless technology industry required.
- Able to navigate physical requirements of working in construction sites.
- Experience and knowledge of the trenchless technology industry.
- Experience in sales preferred.
- Spanish speaking/bilingual preferred.
- Operate a company vehicle, must have clear driving records.
Benefits
- Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs)
- Quarterly bonuses: we all share in the success of the company
- Professional development
- 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately)
- 22 days PTO
- Parental leave
- Company covers 100% of payroll taxes for state family medical leave
- 11 annual paid holidays plus 1 floating holiday
- Winter break (we are closed the last week of each year)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingfield testingadvanced HDD locating techniquescustomer servicesalesmarketing strategydemonstrationsapplicationsproduct development
Soft Skills
customer service skillscommunication skillscritical thinkingproblem analysiscollaborationinnovationprioritizationtrust buildinginquisitivenessdecision making
Certifications
Bachelor’s degree