Digitail

Controller

• Manage end-to-end customer billing, Accounts Receivable follow-ups, and process automation, occasionally coordinating with Customer Success to resolve client billing issues.
• Support monthly reporting, reconciliations with external accountants, and ad hoc financial analysis & adjustments with leadership.
• Lead scalable tooling and process enhancements across finance ops, with a focus on documentation and data quality.
• Lead the annual audit and tax filing process with external accountants. Ensure we are compliant with all government requirements across multiple nationalities.

Financial Controller

Product Marketing

• Unify & Optimize Go-to-Market Operations
• Build & Orchestrate the GTM Tech Stack
• Implement AI-Powered Automation & Experimentation
• Ensure Data Integrity & Actionable Insights
• Enable Cross-Functional Collaboration

GTM Ops – AI

Onboarding Specialist

• Ensure a seamless transition for clients onto our software platform.
• Lead the onboarding and implementation process—working closely with clients to understand their needs, configure the software to their requirements, and provide training for successful adoption.
• Conduct thorough discovery sessions to understand client workflows, data structures, and implementation needs.
• Configure Digitail to match client specifications, creating customized solutions for their unique needs.
• Train clients to effectively use and maximize the software's features.
• Assist clients with data migration, ensuring accuracy and integrity throughout the process.
• Troubleshoot technical issues during implementation, escalating to appropriate teams when needed.
• Conduct regular check-ins with clients to ensure satisfaction and address any concerns.
• Work with product management and engineering teams to relay client feedback and improve our product.
• Partner with the CSM team to ensure smooth transitions between sales, onboarding, and ongoing success.

Social Media Manager

• Create daily social content across LinkedIn and Meta that tells the Digitail story through customer voices, product innovation, and thought leadership.
• Film and edit short-form videos using tools like Riverside, Descript, and CapCut; transform interviews and long-form videos into punchy social clips, reels, and carousels.
• Interview veterinarians, practice managers, and tech-forward clinics to produce authentic, emotionally engaging stories from the front lines of animal care.
• Work closely with marketing leadership to turn company milestones, product updates, and events into high-performing social moments.
• Build and manage Digitail’s voice across LinkedIn, Instagram, Facebook, and emerging channels (e.g. TikTok or YouTube Shorts).
• Develop content calendars and creative campaigns that balance education, humor, and thought leadership.
• Monitor engagement trends and adapt content strategies to optimize reach, engagement, and share of voice.
• Slice, remix, and repurpose existing video and podcast content into platform-native formats.
• Travel to U.S. veterinary conferences, trade shows, and customer sites to film on-location interviews, capture event highlights, and produce 'real world' storytelling moments.
• Partner with our event marketing and customer success teams to ensure the Digitail brand shows up authentically and memorably wherever we go.
• Collaborate with agency partners and freelancers on larger shoots and paid social campaigns.
• Experiment with new content formats and viral hooks to make Digitail stand out in the B2B veterinary space.
• Partner with the broader marketing team to ideate campaigns that integrate social, events, and customer advocacy.
• Track performance metrics and continuously optimize for growth, engagement, and pipeline influence.

Social Media, Content Manager

Marketing

• Own end-to-end event planning and execution — from major industry conferences (VMX, WVC, etc.) to smaller regional shows and pop-ups .
• Plan and produce Digitail-hosted experiences including half-day summits, thought leadership breakfasts, and community meetups for veterinary professionals.
• Coordinate pre-, during-, and post-event motions: booth setup, materials, swag, speaking sessions, and lead follow-up with sales.
• Collaborate with the marketing and sales teams to design on-brand, visually striking, and high-impact booth experiences.
• Manage event logistics — registration, shipping, vendors, A/V, travel, and staffing.
• Find clever, budget-savvy ways to make Digitail the most talked-about booth at every show.
• Partner with our Social Media Manager to capture event content (videos, customer interviews, live moments).
• Collaborate with partners and customers on co-branded events that highlight Digitail’s ecosystem and industry relationships.
• Experiment with new event formats.
• Work closely with Sales and Customer Success to identify key clinics, partners, and speakers.
• Align event strategy with pipeline goals.
• Help manage event budgets and vendor relationships.
• Serve as Digitail’s field face and voice — warm, confident, and genuinely curious.
• Travel across North America to attend events, lead setup and teardown, and ensure the team shows up polished and energized.
• Capture learnings and feedback from every event to continuously improve efficiency, creativity, and impact.

Field Marketing Manager

Learning and Development

• Build and own a comprehensive training framework for both customers and internal teams.
• Design scalable learning paths (live, self-paced, hybrid) tailored for different veterinary roles: DVMs, techs, CSRs, and managers.
• Continuously refine training programs based on feedback, adoption data, and new product releases.
• Document playbooks, facilitator guides, and best practices to ensure consistency across all training delivery.
• Lead engaging virtual and in-person training sessions for clinics and internal teams.
• Act as the subject matter expert for our product including new feature rollouts and workflow training.
• Partner with internal teams to define clear ownership between specialist-led and centralized training.

Training Manager

• Collaborate with sales to gather client requirements
• Conduct discovery sessions to understand workflows and needs
• Configure software to client specifications
• Lead onboarding and training
• Assist with data migration
• Troubleshoot technical issues during implementation
• Conduct regular client check-ins
• Relay client feedback to product and engineering
• Partner with CSM to ensure smooth transitions between sales, onboarding, and success

Financial Controller

Financial Controller

GTM Ops – AI

Onboarding Specialist

Social Media, Content Manager

Field Marketing Manager

Training Manager

Onboarding Specialist, French Bilingual