Digitail

Account Manager

• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders.
• Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion.
• Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time.
• Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows.
• Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices.
• Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group.
• Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs).
• Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery.
• Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed.
• Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions.
• Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems.
• Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts.
• Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level.

Sales

• Own complex, full-cycle enterprise sales motions from initial discovery through negotiation, close, and handoff
• Lead consultative buying processes with multiple stakeholders, including practice owners, executive sponsors, operators, and clinical leaders
• Act as a trusted advisor, helping organizations evaluate change, mitigate risk, and align around a clear decision
• Run structured, outcome-driven demos that map current-state workflows to future-state operational and clinical impact
• Diagnose operational friction and translate it into quantified business, financial, and care-delivery outcomes
• Build and manage deal momentum through disciplined follow-up, stakeholder alignment, and clear next steps
• Navigate longer sales cycles by guiding buyers through evaluation, internal alignment, and approval processes
• Develop deep expertise in the product, market, and veterinary operating models to advise at an executive level
• Partner closely with onboarding, customer success, and product teams to ensure a seamless transition from sale to launch
• Own pipeline inspection, forecasting accuracy, deal strategy, and consistently exceed revenue targets

Sales Executive

Sales Enterprise Executive

Account Executive

• Own full-cycle sales conversations from first call through close
• Be a trusted advisor with clinic stakeholders and decision makers
• Run focused, workflow-based demos that connect clinic pain to real outcomes
• Translate operational friction into business and clinical impact
• Guide buyers to a clear decision using a consultative, structured approach
• Follow up with consistency and purpose to maintain momentum
• Become an expert in our product and the industry so that you can advise clinic owners in a high-trust manner.
• Collaborate with clinic staff and decision makers to align their goals and objectives with our product capabilities.
• Collaborate closely with our onboarding team to deliver a seamless launch of product to our clients.
• Own pipeline management, forecasting, and over achieve revenue performance

Account Executive, SMB

• Own full-cycle sales conversations from first call through close
• Be a trusted advisor with clinic stakeholders and decision makers
• Run focused, workflow-based demos that connect clinic pain to real outcomes
• Translate operational friction into business and clinical impact
• Guide buyers to a clear decision using a consultative, structured approach
• Follow up with consistency and purpose to maintain momentum
• Collaborate closely with our onboarding team to deliver a seamless launch of product to our clients
• Own pipeline management, forecasting, and over achieve revenue performance