Digitail

Account Executive

• Own the full sales cycle from discovery through close
• Build trusted relationships with veterinarians, practice managers, and clinic owners
• Run workflow-driven demos that connect operational challenges to measurable outcomes
• Help buyers understand the clinical, operational, and financial impact of change
• Guide prospects through a structured evaluation and decision-making process
• Maintain consistent follow-up and deal momentum across your pipeline
• Become an expert in veterinary workflows, practice operations, and Digitail’s platform
• Partner closely with onboarding and customer success teams to ensure smooth transitions for new clients
• Manage pipeline, forecasting, and revenue performance with a high degree of ownership
• Consistently achieve and exceed sales targets

SMB Account Executive, SaaS Veterinary

Frontend Engineer

• Improve and structure React + TypeScript architecture
• Raise engineering standards and best practices
• Contribute directly to product development
• Mentor frontend engineers and help them grow
• Ensure initiatives move from idea → delivery
• Improve developer experience and frontend velocity

Frontend Engineering Lead

Account Manager

• Build and maintain strong, trust-based relationships with multi-location veterinary groups, serving as the primary point of contact for executive sponsors, operators, and clinic leaders.
• Own the full customer lifecycle for assigned enterprise groups, from onboarding through long-term strategic account management and expansion.
• Lead the onboarding of the initial clinics post-sale and coordinate the structured rollout of additional locations over time.
• Partner closely with the Onboarding team to ensure each clinic is launched according to Digitail best practices and operational workflows.
• Drive adoption and usage across locations by proactively guiding customers toward workflow optimization, new features, and best practices.
• Identify, recommend, and lead expansion opportunities including additional clinics, add-on products, and broader platform adoption across the group.
• Own the long-term account plan for each enterprise group, including rollout schedules, engagement plans, and regular executive-level business reviews (QBRs).
• Plan, host, and follow up on regular business reviews and usage reviews with customer stakeholders to ensure strategic alignment and continued value delivery.
• Act as the escalation owner for complex customer issues, coordinating with Support, Product, and Leadership as needed.
• Represent the voice of the customer internally by gathering structured feedback and contributing insights that influence product improvements and roadmap decisions.
• Maintain accurate and detailed account documentation, next steps, and rollout tracking within internal systems.
• Support commercial discussions, multi-year agreements, or renegotiations as needed for assigned accounts.
• Stay informed about industry trends and veterinary operational models to effectively advise customers at a strategic level.