Digisap Solutions

Operations

• Structure, optimize and industrialize all customer operations
• Contribute to the continuous improvement of service quality
• Drive customer activation and retention, and enhance team effectiveness
• Ensure ownership of processes, tools and execution quality
• Centralize and analyze customer feedback
• Produce recommendations for Product and Marketing teams
• Administer and optimize support and customer relationship tools
• Train Customer Success teams on processes and tools.

Customer Operations Manager, SaaS