Digisap Solutions

Manager

• Define, maintain and drive software quality assurance plans and processes
• Organize and coordinate test campaigns
• Write, execute and validate functional test cases
• Implement quality metrics and propose continuous improvement actions

Software Quality Manager

Product Manager

• Ensure the product's quality and reliability
• Track defects, prioritize fixes and schedule tickets
• Collect, analyze and prioritize issues from support and QA
• Maintain and prioritize a quality backlog (bugs, technical debt, minor improvements)
• Define and monitor quality KPIs (bug rate, SLAs, resolution time, regressions)
• Write clear, complete tickets for developers
• Collaborate with QA and Dev to validate incidents before fixes
• Contribute to continuous improvement of product quality processes
• Participate in product rituals (stand-ups, sprint reviews, retrospectives)

Product Owner, Quality

Product Designer

• Design and facilitate ideation and co-creation workshops using tools such as Experience Maps and Empathy Maps to foster the development of user-centered solutions.
• Contribute to an in-depth understanding of customer needs and behaviors through qualitative and quantitative analysis (interviews, observations, analytics, zoning and journey analysis, session replay, focus groups, surveys, etc.).
• Define and optimize user journeys by developing sitemaps and user flows adapted to different platforms and user types.
• Design, plan and oversee user testing (A/B testing, observational testing, focus groups, surveys) to evaluate interface performance and usability.
• Ensure the design and prototyping of desktop, web and mobile, and application interfaces, maintaining visual and functional consistency across journeys.
• Supervise the production and adaptation of graphical assets in accordance with the visual identity and brand guidelines.

Senior UX/UI Designer

Customer Support

• Répondre à toutes les demandes clients par nos différents canaux de communication : appels, chat, mails, tickets, courriers
• Collecter des informations et des données clients pour mieux comprendre leurs besoins et problématiques.
• Évaluer régulièrement la satisfaction des clients et trouver des moyens pour l’améliorer.
• Accompagner nos clients sur leur espace particulier
• Créer et mettre en œuvre des stratégies pour améliorer les services et la qualité du produit ou du service.
• Assurer une communication transparente avec les clients afin de répondre à leurs questions et de traiter leurs plaintes.
• Gestions des litiges et réclamations des clients et trouver des moyens efficaces pour les résoudre.
• Suivre les réclamations enregistrées et assurer le suivi des résultats.

Customer Care B2C

Full-stack Engineer

• As part of our technical team, you will play a key role in the design, development and evolution of our strategic applications built on PHP Symfony.
• Design and develop complex features while ensuring performance, robustness and scalability.
• Audit, optimize and refactor the existing architecture to address scaling challenges.
• Actively contribute to the implementation and improvement of QA best practices (unit tests, functional tests, automated code reviews, CI/CD).
• Provide technical guidance to less experienced developers to promote a culture of quality within the team.
• Collaborate closely with product, design and DevSecOps teams to ensure consistency, maintainability and quality of deliverables.

Fullstack Developer

Content Manager

• Develop and implement a content strategy aligned with the company’s objectives and current priorities
• Write, edit and publish blog posts, infographics, white papers, and other content
• Lead the SEO strategy in collaboration with the agency
• Manage and animate the Group’s social media channels
• Analyze content performance and produce regular reports

QA Engineer

• Organize and conduct user tests on a variety of topics (UX/design, navigation, new features, functional modules, etc.)
• Write test plans and acceptance test specifications aligned with functional requirements and ongoing projects
• Perform acceptance testing of new features and modules developed across various project contexts
• Diagnose and track anomalies/bugs; analyze user feedback and client incidents
• Collaborate with development teams and analysts to resolve defects and improve deliverables
• Actively participate in integration projects, coordinate testing and validate deliverables
• Monitor changes and execute corrective and regression tests following an agile test-and-learn approach
• Engage stakeholders around quality assurance objectives