Digisap Solutions

IT Support

• Manage and maintain the IT estate
• Inventory and track the entire IT estate (PC, Mac, Linux, peripherals, software)
• Monitor hardware condition (replacement, repair, updates)
• Participate in planning equipment refresh cycles
• Maintain technical documentation for the estate and performed interventions
• Prepare, configure and deploy workstations (primarily PC, Mac, Linux)
• Install and configure operating systems (90% Windows) and required software
• Apply system updates and security patches
• Standardize configurations to streamline deployment and maintenance
• Install, update and uninstall business and office applications
• Manage licenses and ensure compliance
• Provide first-level technical support to users
• Diagnose and resolve hardware and software incidents

IT Technician, Systems and Networks