Customer Operations Manager, SaaS

Digisap Solutions

Responsible for structuring, optimizing, and industrializing client operations in SaaS business at Digisap Solutions. Contributing to service quality improvement and customer success with data-driven strategies.

Posted 6/3/2026full-timeParis • 🇫🇷 FranceLead💰 €50,000 - €55,000 per yearWebsite

About the role

Key responsibilities & impact

Structure, optimize and industrialize all customer operations
Contribute to the continuous improvement of service quality
Drive customer activation and retention, and enhance team effectiveness
Ensure ownership of processes, tools and execution quality
Centralize and analyze customer feedback
Produce recommendations for Product and Marketing teams
Administer and optimize support and customer relationship tools
Train Customer Success teams on processes and tools.

Requirements

What you’ll need

Minimum 5 years' experience in a similar role
Prior experience at a SaaS vendor is required
Strong ability to structure and improve customer operations
Proficiency with support tools, CRM and automation platforms
Excellent organizational and interpersonal skills
Ability to work cross-functionally
Data-driven with a focus on KPI-based management.

Benefits

Comp & perks

Competitive salary and attractive benefits package
Professional development opportunities and ongoing training
Team events and a friendly work environment
Remote work possible (2 days per week)
Works council (CSE)
Company health insurance
Meal vouchers
50% employer contribution to public transport pass

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer operations optimizationKPI-based managementdata analysis

Soft Skills

organizational skillsinterpersonal skillscross-functional collaboration