Senior Operations Specialist
Digible, Inc
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Salary
💰 $95,000 - $110,000 per year
Job Level
About the role
- Analyze workflows to identify inefficiencies, gaps, bottlenecks, and SLA risks
- Design scalable process improvements with stakeholders
- Standardize inconsistent operational practices
- Document workflows that support long-term scale
- Oversee Salesforce & Taskray requests and prioritization with an ecosystem-level perspective.
- Create and maintain centralized documentation
- Ensure materials support onboarding and training
- Increase the amount of work managed within the Taskray workflow systems
- Define ownership of systems and workflows to prevent process drift
- Drive adoption of standardized processes and tools
- Support change management initiatives
- Monitor usage and adjust processes to reduce friction
- Partner with the Senior Business Analyst to track and report on capacity & utilization metrics
- Monitor workflow shifts and bottlenecks impacting SLAs and cycle times
- Surface insights to support staffing prioritization and workload distribution
- Implement low burden methods to capture effort and workflow intensity
- Analyze workflow trends to identify process improvement and AI opportunities
- Evaluate task allocation and recommend shifts from administrative to high value work
- Translate operational insights into actionable process improvements
Requirements
- 5+ of experience in agency operations, business analysis, process improvement, or a related role
- Demonstrated experience analyzing and documenting workflows and SOPs
- Strong analytical skills with the ability to translate findings into actionable solutions
- Comfort working with operational data related to capacity productivity and efficiency
- Experience partnering cross functionally to implement process and system changes
- Strong written and verbal communication skills including the ability to data story tell
- High attention to detail with a systems oriented mindset
- Experience in a digital marketing agency or professional services environment (preferred)
- Exposure to shared services or offshore team models (preferred)
- Familiarity with workflow project management or work management tools (preferred)
- Experience identifying or implementing automation or AI enabled process improvements (preferred)
- Training or experience in Lean Six Sigma Agile or similar methodologies (preferred)
Benefits
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere) OR 1 Day / Week Remote
- Discretionary Bonus
- 3 weeks of PTO as well as Sick leave, and Bereavement
- 11 paid holidays! (not counting ones that fall on Friday!)
- 401(k) + Match
- 75% employer paid health benefits (Medical, Dental, and Vision)
- Mental and Physical Wellness Reimbursement Benefit
- $1000/year travel fund for employees who have been with Digible 3+ years
- Paid Parental Leave
- Dog-Friendly Office
- Company-Wide Social Events
- Weekly Lunches and Snacks for in-office employees!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow analysisprocess improvementSOP documentationcapacity metricsutilization metricsautomationAI process improvementsLean Six SigmaAgile methodologies
Soft Skills
analytical skillscommunication skillsattention to detailcross-functional collaborationdata storytelling