Digible, Inc

Client Services Manager

Digible, Inc

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $85,000 - $105,000 per year

About the role

  • Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service
  • Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement
  • Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s
  • Oversee team operations and manage to key performance metrics
  • Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
  • Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
  • Work selflessly with other departments to provide the best client experiences
  • Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.

Requirements

  • 4+ years of relevant experience in a customer facing role
  • 2+ years of digital agency experience
  • 1+ years of leading high performing teams
  • Multifamily/Senior Living/Student Housing Experience a strong plus
  • Superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.
Benefits
  • 4-Day Work Week (32 Hour Work Week)
  • Profit Sharing Bonus
  • 3 weeks of PTO as well as Sick leave, and Bereavement
  • 11 paid holidays
  • 401(k) + Match
  • 75% employer paid health benefits (Medical, Dental, and Vision)
  • $75/ month reimbursement for Physical Wellness
  • $75/ month reimbursement for Mental Wellness
  • $1000/year travel fund for employees who have been with Digible 3+ years
  • Dog-Friendly Office
  • Paid Parental Leave
  • Monthly Social Events
  • Weekly Lunches and Snacks for in-office employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcoachingmentorshipcollaborationaccountabilitycontinuous improvementcommunicationgrowth mindsetvalues-driven personality