Digible, Inc

Senior Account Manager

Digible, Inc

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Senior

About the role

  • Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+
  • Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls.
  • Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable.
  • Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale
  • Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native.
  • Proactively monitor campaign performance and make recommendations. Work closely with our operations team to optimize campaigns for best ROI
  • Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
  • Lead and deliver strategic business reviews across enterprise clients
  • Ensure adoption of Fiona, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
  • Work selflessly with other departments to provide the best client experiences

Requirements

  • 3+ Years in a Client Facing Role
  • 3+ Years of Digital Marketing Experience
  • Experience Working in a Fast Paced Agency Environment
  • Multifamily/Senior Living/Student Housing Experience is a Plus
  • Superb communication skills
  • The ability to learn quickly
  • A growth mindset
  • A values-driven personality.
Benefits
  • Salary Range: $80,000-$100,000
  • 4-Day Work Week (32 Hour Work Week)
  • WFA (Work From Anywhere) OR 1 Day / Week Remote
  • Profit Sharing Bonus
  • We offer 3 weeks of PTO as well as Sick leave, and Bereavement
  • We offer 11 paid holidays
  • 401(k) + Match
  • 75% employer paid health benefits (Medical, Dental, and Vision)
  • We offer $75/ month reimbursement for Physical Wellness
  • We offer $75/ month reimbursement for Mental Wellness
  • $1000/year travel fund for employees who have been with Digible 3+ years
  • Dog-Friendly Office
  • Paid Parental Leave
  • Monthly Social Events
  • Weekly Lunches and Snacks for in-office employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingcampaign performance analysisSEOPaid SearchPaid SocialEmail marketingGeofencingDisplay advertisingReview ManagementNative advertising
Soft skills
customer servicecommunicationproblem-solvingteam accountabilityadaptabilitygrowth mindsetvalues-driven personalityclient relationship managementpresentation skillscollaboration