Product Support Specialist II, SmartSense
Digi International
full-time
Posted on:
Location Type: Hybrid
Location: Mishawaka • United States
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Salary
💰 $22 - $31 per hour
About the role
- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
- Learn industry standards and terminology including CDC guidelines and HACCP compliance
- Be proficient in tools such as JIRA and NetSuite
- Manage customer escalations by leveraging expertise in industry knowledge
Requirements
- 4+ years of experience working in technical or product support
- Previous experience in working with CRM software tools
- Strong multitasking and organizational skills in a fast paced environment
- Passion for working with customers and providing outstanding experiences
Benefits
- short-term incentive program
- new hire stock award
- paid parental leave
- PTO
- hybrid work environment
- competitive medical, health & wellbeing and compensation offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
multitaskingorganizational skillscustomer serviceproblem-solving