Associate Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Performs preventive maintenance and repairs on equipment systems (e.g., mechanical, electrical)
- Assesses and recommends equipment improvements to enhance availability, capacity, and performance
- Conducts equipment failure analyses (including preventive and unplanned maintenance)
- Troubleshoots and diagnoses equipment issues
- Prepares technical reports to document equipment modifications and maintenance procedures
- Provides service and customer support during field visits or dispatches
- Coordinates workflow with the schedule/calendar
- Manages all on-site installation, repair, maintenance, and testing tasks
- Diagnoses faults or technical problems and determines appropriate solutions
- Produces timely and detailed service reports
- Documents processes
- Operates company vehicle safely and uses field automation systems
- Follows all company procedures and protocols
- Cooperates with the technical team and shares information across the organization
- Understands customer requirements and provides appropriate recommendations and communications
- Builds positive relationships with customers.
Requirements
- Proven field service experience
- Ability to troubleshoot, test, repair, and maintain technical equipment
- Proficiency in English
- Native Portuguese speaker
- Driver's license
- Ability to work flexible shifts and adapt to variable work schedules
- Familiarity with tools and mobile applications
- Technical diploma or certification.
Benefits
- Health insurance
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventive maintenancerepairsequipment failure analysistroubleshootingdiagnosing equipment issuestechnical reportinginstallationtestingfield service experiencetechnical equipment maintenance
Soft Skills
customer supportworkflow coordinationproblem-solvingcommunicationrelationship buildingteam cooperationadaptabilityflexibility
Certifications
technical diplomatechnical certificationdriver's license