Follow Up Counselor
Didi Hirsch Mental Health Services
part-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $24 per hour
About the role
- Provide follow up support and assistance to crisis line callers
- Contacts callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services
- Contacts mental health service providers to help callers secure services
- Maintains accurate and detailed call reports
- Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division
- Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program
- Monitors and measures client progress against safety plan and stated goals as it applies to outpatient mental health documentation
- Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.
Requirements
- Possess a high school Diploma or equivalent
- Be 18 years of age or older
- Knowledge of all job specific skills including lethality assessment, data collection and call triage
- Ability to present ideas, information, and viewpoints clearly, both verbally and in writing
- Telephone and personal computer skills including word processing, spreadsheets, and other related software
- Strong interpersonal skills, interact well with others, and avoid personal conflicts
- Support the values and mission of Didi Hirsch as related to employment
- Know and comply with Agency policies, procedures, HIPAA, and other state, federal regulations relating to emergency mental health services
- Demonstrates commitment to team objectives and Didi Hirsch philosophies
- Adapts to changing needs by acquiring new skills and knowledge
- Required to take inbound 988 calls when not conducting follow up calls.
Benefits
- Loan repayment programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
lethality assessmentdata collectioncall triageclient documentationsafety plan monitoring
Soft skills
interpersonal skillsverbal communicationwritten communicationconflict resolutionteam collaborationadaptability
Certifications
high school diploma or equivalent