Dialogue en Route

General

• Reviewing complex cases asynchronously and providing expert second opinions
• Delivering high-quality medical assessments and recommendations through detailed, written reports, with no direct contact with patients

Medical Specialist – Medical Second Opinion

Psychologist

• Receiving case referrals based on demand in your area
• Conducting video consultations with clients presenting mental health-related symptoms
• Providing clinical impressions and recommendations
• Reviewing questionnaire responses
• Writing clinical reports
• Helping members determine their next course of action in their mental health journey

External Mental Health Provider, Psychologist

• Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
• Triage and manage high-risk and urgent mental health cases in a high-volume environment
• Provide crisis intervention, safety planning and de-escalation support
• Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
• Collaborate with medical, nursing, and primary care teams for continuity of care
• Maintain clear, accurate, and clinically sound documentation
• Support member navigation to appropriate services
• Contribute to continuous improvement of crisis and triage protocols

Mental Health Specialist – ER & Crisis

Counselor

• Conducting video consultations with clients presenting mental health-related symptoms
• You will be responsible for patient safety
• Contributing to the continuous improvement of our mental health programs, clinical protocols and standards of practice
• Collaborating with our Case Managers who assist you in your administrative tasks, such as booking appointments and finding resources or information
• You will be responsible for patient safety in your member-facing role

Mental Health Counsellor

Customer Support

• Oversee and manage the daily turnover of the telemedicine platform.
• Ensure smooth patient flow and timely appointments.
• Monitor and manage staff numbers to meet operational demands.
• Collaborate with WFM to address staffing needs and ensure adequate coverage.
• Provide support to staff and members facing potential technical issues.
• Troubleshoot and resolve technical challenges to maintain uninterrupted service.
• Collaborate with different departments to address operational challenges.
• Implement and maintain procedures to optimize the telemedicine platform's daily operations.
• Maintain accurate documentation of operational processes.
• Generate reports to track key operational metrics and identify areas for improvement.

Medical Specialist – Medical Second Opinion

External Mental Health Provider, Psychologist

Mental Health Specialist – ER & Crisis

Mental Health Counsellor

Operational Support Specialist