Dialogue en Route

Operations

• Play a key role in bringing our Talent Enablement philosophy to life by responding to HR inbox requests with empathy, expertise, and a focus on enabling people and managers to perform at their best
• Act as a trusted advisor to employees and managers by addressing inquiries, resolving HR-related challenges, and ensuring a positive employee experience
• Support employee relations matters with discretion and sound judgment
• Administer and coordinate medical leaves, return-to-work processes, and business accommodation requests
• Lead the coordination of immigration processes
• Conduct exit interviews
• Respond to and manage ad hoc requests, ensuring timely and effective support across various T&C and Talent Enablement activities
• Serve as a backup to the Talent Enablement Coordinator when needed, providing seamless coverage and support to ensure operational continuity
• Contribute to the continuous optimization of Talent & Culture operational processes to enhance efficiency and scalability
• Partner with Talent & Culture Business Partners to support ongoing initiatives and organizational priorities
• Support the design, implementation, measurement, and continuous improvement of scalable talent programs that span the full employee lifecycle (e.g., performance management, organizational design, career development, and talent mobility)

Talent Enablement Specialist, Operations

Manager

• Partner closely with the COO on high-priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across Go-to-Market and Operations
• Serve as a trusted advisor and sounding board on key decisions (i.e. pricing, RFP strategy, new program design, efficiency opportunities, and service development)
• Translate the COO’s vision and objectives into concrete action plans, ensuring accountability, clarity, and timely follow-through. Ensure decisions made at the COO level are clearly cascaded, understood, and acted upon across all relevant teams.
• Prepare materials and briefing documents for Board of Directors meetings, including GTM update presentation
• Support the preparation of internal and external communications for the COO, ensuring tone, clarity, and alignment with the company’s strategic direction.
• Lead or support special initiatives as assigned by the COO from operational pilots and process redesigns to cross-functional change management and internal communications.

Talent Enablement Specialist, Operations

Manager, Special Projects