Dialogue en Route

Counselor

• Conducting video consultations with clients presenting mental health-related symptoms
• You will be responsible for patient safety
• Contributing to the continuous improvement of our mental health programs, clinical protocols and standards of practice
• Collaborating with our Case Managers who assist you in your administrative tasks, such as booking appointments and finding resources or information
• You will be responsible for patient safety in your member-facing role

Mental Health Counsellor

Customer Support

• Oversee and manage the daily turnover of the telemedicine platform.
• Ensure smooth patient flow and timely appointments.
• Monitor and manage staff numbers to meet operational demands.
• Collaborate with WFM to address staffing needs and ensure adequate coverage.
• Provide support to staff and members facing potential technical issues.
• Troubleshoot and resolve technical challenges to maintain uninterrupted service.
• Collaborate with different departments to address operational challenges.
• Implement and maintain procedures to optimize the telemedicine platform's daily operations.
• Maintain accurate documentation of operational processes.
• Generate reports to track key operational metrics and identify areas for improvement.

Operational Support Specialist

Therapist

• Conduct 50-minute virtual sessions for members experiencing mental health symptoms.
• Follow up with clients to ensure progress in their care journey with Dialogue.
• Provide evidence-based care in a collaborative environment, prioritizing emotional stabilization, safety, and development of psychological resilience.
• Equip members with practical, CBT-based strategies and tools to effectively navigate acute stressors and improve daily functioning.
• Work closely with our internal case managers and clinical teams to ensure a holistic, seamless support system for each client.
• Maintain vigilant attention to member safety in all clinical interactions, ensuring ethical standards and crisis protocols are strictly followed.
• Actively contribute to the evolution of our standards of care, ensuring each intervention meets the highest standards of clinical excellence.
• You will be responsible for patient safety in your role with members.

Mental Health Counsellor

Operational Support Specialist

Psychotherapist