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Mental Health Specialist – ER & Crisis
Dialogue en RouteMental Health Specialist assessing and managing high-risk mental health cases for Dialogue. Conducting crisis interventions and collaborating with healthcare teams in a hybrid work setup.
About the role
Key responsibilities & impact- Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
- Triage and manage high-risk and urgent mental health cases in a high-volume environment
- Provide crisis intervention, safety planning and de-escalation support
- Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
- Collaborate with medical, nursing, and primary care teams for continuity of care
- Maintain clear, accurate, and clinically sound documentation
- Support member navigation to appropriate services
- Contribute to continuous improvement of crisis and triage protocols
Requirements
What you’ll need- Bilingual in English and French, both written and spoken
- Bachelor's degree in a mental health or human relations field
- 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
- Available to work a minimum of 8 hours per week including weeknights and weekends
- Very good knowledge of community and institutional resources
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Attracted by an innovative environment, as well as an ease with computer tools
Benefits
Comp & perks- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
C-SSRS AssessmentPsychosocial AssessmentSafety PlanningDe-escalation SupportClinical Documentation
Soft Skills
AutonomyProfessionalismVersatility