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Mental Health Specialist – ER & Crisis
Dialogue en RouteMental Health Specialist assessing and managing high-risk mental health cases for Dialogue. Conducting crisis interventions and collaborating with healthcare teams in a hybrid work setup.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting suicide risk assessments and crisis intervention while effectively collaborating with multidisciplinary teams. Proficient in managing high-risk mental health cases and navigating community resources to ensure continuity of care.
Highest-signal resume keywords
Crisis InterventionSuicide Risk AssessmentBilingual in English and FrenchMental Health Intervention ExperienceCommunity Resource Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
C-SSRS AssessmentPsychosocial AssessmentSafety PlanningDe-escalation SupportClinical Documentation
Soft Skills
AutonomyProfessionalismVersatility
Tools & Technologies
Computer Tools
Industry Keywords
Mental HealthCrisis ManagementTriage ProtocolsContinuity of CareCommunity Resources
About the role
Key responsibilities & impact- Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
- Triage and manage high-risk and urgent mental health cases in a high-volume environment
- Provide crisis intervention, safety planning and de-escalation support
- Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
- Collaborate with medical, nursing, and primary care teams for continuity of care
- Maintain clear, accurate, and clinically sound documentation
- Support member navigation to appropriate services
- Contribute to continuous improvement of crisis and triage protocols
Requirements
What you’ll need- Bilingual in English and French, both written and spoken
- Bachelor's degree in a mental health or human relations field
- 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
- Available to work a minimum of 8 hours per week including weeknights and weekends
- Very good knowledge of community and institutional resources
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Attracted by an innovative environment, as well as an ease with computer tools
Benefits
Comp & perks- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up