Diaconia

IT Support

• Provide Tier-1 user support Monday - Friday, 8:30 - 5:00
• Work independently in a team environment
• Create/modify user accounts and respond to Helpdesk emails
• Address and work ServiceNow incidents, assigning Tier-2 and Tier-3 incidents
• Provide ticket reporting
• Participate in Release Smoke testing and UAT

Helpdesk Specialist

Systems Engineer

• Lead the design, implementation, and management of data integration and data platform solutions with a focus on performance, scalability, and reliability
• Establish and enforce best practices for data integration, ETL/ELT, automation, monitoring, and data quality
• Design and maintain cloud and/or on-premise data warehouses, data lakes, and data access APIs
• Oversee data modeling efforts including dimensional modeling, denormalized structures, and OLAP concepts
• Drive delivery of data engineering initiatives, including structured and unstructured data pipelines
• Apply data extraction, transformation, and loading techniques to integrate large datasets from multiple sources
• Support analytical use cases by enabling data availability, quality controls, and reporting frameworks
• Provide technical leadership, mentorship, and direction to data engineering teams
• Provide required technical documentation for all relevant deliverables

Senior Data/Systems Analyst

System Administrator

• Manage physical and virtual servers in multiple environments
• Conduct standard system administration activities to keep the servers running, patched, and backed-up
• Lead in adding new servers when needed and obtaining new firewall rules if needed for new connections
• Assist in application installation, configuration, and management
• Conduct system administration activities on all the servers in all the environments to keep them up and available
• Keep all servers up to date on all OS patches
• Manage backup and restore capabilities
• Perform daily monitoring of the servers, performance tuning, and verifying health of the servers
• Monitor State iPost scores and actions needed to keep the servers patched at required levels
• Manage development network and VPN software
• Provide Tier-2 support for system users
• Support Security A&A process to maintain the system’s Authority to Operate (ATO).
• Implement all required security controls based on NIST 800-53 controls and DoS specific requirements
• Assist in performing application installation, configuration and management

Systems Administrator

Data Engineer

• Build and maintain scalable data pipelines in AWS to support ingestion, transformation, and enrichment of structured and semi-structured data
• Design and implement Delta Lake tables optimized for ACID compliance, partition pruning, schema enforcement, and query performance across large datasets
• Develop ETL and ELT workflows that integrate multiple source systems into a centralized, query-optimized data warehouse architecture
• Leverage AWS tools to implement business rules, dimensional joins, and aggregation logic aligned to warehouse modeling best practices
• Collaborate with data architects and engineers to implement cloud-native data solutions on AWS using S3, Glue, RDS, and IAM for secure, scalable storage and access control
• Optimize pipeline performance through intelligent partitioning, caching, broadcast joins, and adaptive query tuning
• Deploy and version data engineering assets using Git-integrated development workflows and automate deployment with CI/CD tools such as GitLab or Jenkins
• Monitor pipeline health, job execution, and cluster utilization using AWS CloudWatch, identifying bottlenecks and optimizing cost-performance tradeoffs
• Conduct technical discovery and mapping of legacy source systems, identifying required transformations and designing end-to-end data flows
• Implement governance practices including metadata tagging, data quality validation, audit logging, and lineage tracking using platform-native features and custom logic
• Support ad hoc data access requests, develop reusable data assets, and maintain shared notebooks that meet operational reporting and analytics needs across teams

Senior AWS Data Engineer

Product Designer

• Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
• Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
• Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
• Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
• Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
• Develop and maintain design systems, style guides, and reusable UI components as appropriate.
• Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
• Partner with development teams to support implementation and ensure design fidelity.
• Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
• Ensure user interface designs align with accessibility and inclusive design best practices.
• Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
• Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.

Senior UI/UX Designer – Enterprise Modernization

• Conduct system administration activities on all the servers in all the environments
• Keep all servers up to date on all OS patches
• Manage backup and restore capabilities
• Perform daily monitoring of the servers, performance tuning, and verifying health of the servers
• Monitor State iPost scores and actions needed to keep the servers patched
• Manage development network and VPN software
• Provide Tier-2 support for system users
• Support Security A&A process to maintain the system’s Authority to Operate (ATO)

Full-stack Engineer

• Implement .NET applications utilizing Visual Studio, MS DevOps, C#, HTML/CSS, MVC.NET, Razor, Bootstrap, and T-SQL following MVC and Micro Services design patterns.
• Participate in Agile Scrum SDLC activities.
• Perform unit and integration testing of software/systems prior to release to the users for user acceptance testing.
• Continually evaluate emerging frameworks and technologies to identify opportunities, trends and best practices to improve work product.
• Interact with and support system users (Tier-3 support).

Application Programmer – Software Developer

SDET

• Design, develop, and maintain scalable test automation frameworks for UI, API, and data layers
• Define and enforce automation standards, patterns, and best practices across teams
• Lead the shift-left testing strategy by partnering with developers to improve testability & design
• Build API-first, contract, and integration tests for microservices-based architectures
• Implement automated validation for ETL pipelines, data migrations, and reporting accuracy
• Integrate automated tests into CI/CD pipelines, enforcing quality gates for deployments
• Perform root cause analysis by debugging test failures at the code and data level
• Reduce dependency on manual regression testing through automation coverage and tooling
• Mentor other test engineers in automation engineering and framework usage
• Evaluate and introduce modern testing tools and techniques as appropriate.

Senior Software Development Engineer in Test – SDET

Business Intelligence Developer

• Responsible for designing, developing, and maintaining secure collaboration platforms and advanced data visualization solutions in support of federal and enterprise programs.
• Translate business, technical, and operational requirements into scalable SharePoint environments and actionable Power BI dashboards.
• Ensure solutions meet security, usability, and governance standards while supporting mission and operational objectives.
• Design, configure, and maintain SharePoint Online and/or SharePoint Server environments.
• Develop and manage Document libraries with structured metadata and taxonomy, Workflow automation using Power Automate, and more.
• Collaborate with Program Managers, Technical leads, Business analysts, and Government stakeholders.
• Provide technical guidance and mentoring to junior developers as needed.

Senior SharePoint, Power BI Developer

Business Analyst

• Facilitate Scrum ceremonies (sprint planning, daily standups, sprint reviews, and retrospectives).
• Guide the team and organization on how to use Agile/Scrum practices and values.
• Remove impediments or guide the team to remove impediments by finding the right personnel to remove the blocker.
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitate getting the work done without coercion, assigning, or dictating the work.
• Facilitate discussion, decision making, and conflict resolution.
• Assist with internal and external communication, improving transparency, and radiating information.
• Support and educate the Product Owner, especially on refinement and maintaining the product backlog.
• Provide all support to the team using a servant leadership style whenever possible and leading by example.
• Partner with business stakeholders to understand, confirm and document business processes /requirements in user stories with acceptance criteria
• Partner with technical leads to decompose epic/feature-level backlog items into user stories with acceptance criteria.

Helpdesk Specialist

Senior Data/Systems Analyst

Systems Administrator

Senior AWS Data Engineer

Senior UI/UX Designer – Enterprise Modernization

Systems Administrator

Application Programmer – Software Developer

Senior Software Development Engineer in Test – SDET

Senior SharePoint, Power BI Developer

Scrum Master – Business Analyst