Diaconia

Sales

• Lead the design, development, enhancement, and support of Salesforce solutions in a Salesforce Government Cloud environment.
• Provide technical leadership to a team of Salesforce engineers, including solution direction, code reviews, mentoring, standards enforcement, and delivery oversight.
• Design and maintain secure, scalable Salesforce configurations and customizations that align with federal security, compliance, and mission requirements.
• Serve as a subject matter expert for Salesforce Profiles, user access architecture, object permissions, field-level security, sharing rules, role hierarchy, and overall platform security model.
• Assess, support, optimize, and modernize legacy Workflow Rules and related automation; lead the transition of automation patterns to Flow Builder and other modern Salesforce capabilities where appropriate.
• Design, build, and maintain advanced Salesforce automations using Flow, approval processes, validation rules, Apex, triggers, and related platform tools.
• Develop custom Salesforce solutions using Apex, Lightning Web Components (LWC), and standard platform capabilities.
• Architect and implement integrations between Salesforce and external systems using REST/SOAP APIs, MuleSoft, ETL/data migration tools, and other enterprise integration patterns.
• Collaborate with product owners, architects, administrators, analysts, cybersecurity teams, and stakeholders to translate mission and business requirements into technical solutions.
• Establish and enforce engineering best practices for source control, CI/CD, release management, testing, documentation, and deployment.
• Support environment strategy, data migration, troubleshooting, root-cause analysis, and production support for complex platform issues.
• Contribute to technical roadmaps, platform governance, and long-term modernization strategy for Salesforce capabilities supporting NASA programs.

Senior Sales Force Engineer

IT Support

• Provide Tier-1 user support Monday - Friday, 8:30 - 5:00
• Work independently in a team environment
• Create/modify user accounts and respond to Helpdesk emails
• Address and work ServiceNow incidents, assigning Tier-2 and Tier-3 incidents
• Provide ticket reporting
• Participate in Release Smoke testing and UAT

Helpdesk Specialist

Systems Engineer

• Lead the design, implementation, and management of data integration and data platform solutions with a focus on performance, scalability, and reliability
• Establish and enforce best practices for data integration, ETL/ELT, automation, monitoring, and data quality
• Design and maintain cloud and/or on-premise data warehouses, data lakes, and data access APIs
• Oversee data modeling efforts including dimensional modeling, denormalized structures, and OLAP concepts
• Drive delivery of data engineering initiatives, including structured and unstructured data pipelines
• Apply data extraction, transformation, and loading techniques to integrate large datasets from multiple sources
• Support analytical use cases by enabling data availability, quality controls, and reporting frameworks
• Provide technical leadership, mentorship, and direction to data engineering teams
• Provide required technical documentation for all relevant deliverables

Senior Data/Systems Analyst

System Administrator

• Manage physical and virtual servers in multiple environments
• Conduct standard system administration activities to keep the servers running, patched, and backed-up
• Lead in adding new servers when needed and obtaining new firewall rules if needed for new connections
• Assist in application installation, configuration, and management
• Conduct system administration activities on all the servers in all the environments to keep them up and available
• Keep all servers up to date on all OS patches
• Manage backup and restore capabilities
• Perform daily monitoring of the servers, performance tuning, and verifying health of the servers
• Monitor State iPost scores and actions needed to keep the servers patched at required levels
• Manage development network and VPN software
• Provide Tier-2 support for system users
• Support Security A&A process to maintain the system’s Authority to Operate (ATO).
• Implement all required security controls based on NIST 800-53 controls and DoS specific requirements
• Assist in performing application installation, configuration and management

Systems Administrator

Data Engineer

• Build and maintain scalable data pipelines in AWS to support ingestion, transformation, and enrichment of structured and semi-structured data
• Design and implement Delta Lake tables optimized for ACID compliance, partition pruning, schema enforcement, and query performance across large datasets
• Develop ETL and ELT workflows that integrate multiple source systems into a centralized, query-optimized data warehouse architecture
• Leverage AWS tools to implement business rules, dimensional joins, and aggregation logic aligned to warehouse modeling best practices
• Collaborate with data architects and engineers to implement cloud-native data solutions on AWS using S3, Glue, RDS, and IAM for secure, scalable storage and access control
• Optimize pipeline performance through intelligent partitioning, caching, broadcast joins, and adaptive query tuning
• Deploy and version data engineering assets using Git-integrated development workflows and automate deployment with CI/CD tools such as GitLab or Jenkins
• Monitor pipeline health, job execution, and cluster utilization using AWS CloudWatch, identifying bottlenecks and optimizing cost-performance tradeoffs
• Conduct technical discovery and mapping of legacy source systems, identifying required transformations and designing end-to-end data flows
• Implement governance practices including metadata tagging, data quality validation, audit logging, and lineage tracking using platform-native features and custom logic
• Support ad hoc data access requests, develop reusable data assets, and maintain shared notebooks that meet operational reporting and analytics needs across teams

Senior AWS Data Engineer

Product Designer

• Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
• Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
• Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
• Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
• Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
• Develop and maintain design systems, style guides, and reusable UI components as appropriate.
• Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
• Partner with development teams to support implementation and ensure design fidelity.
• Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
• Ensure user interface designs align with accessibility and inclusive design best practices.
• Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
• Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.

Senior UI/UX Designer – Enterprise Modernization

• Conduct system administration activities on all the servers in all the environments
• Keep all servers up to date on all OS patches
• Manage backup and restore capabilities
• Perform daily monitoring of the servers, performance tuning, and verifying health of the servers
• Monitor State iPost scores and actions needed to keep the servers patched
• Manage development network and VPN software
• Provide Tier-2 support for system users
• Support Security A&A process to maintain the system’s Authority to Operate (ATO)

Full-stack Engineer

• Implement .NET applications utilizing Visual Studio, MS DevOps, C#, HTML/CSS, MVC.NET, Razor, Bootstrap, and T-SQL following MVC and Micro Services design patterns.
• Participate in Agile Scrum SDLC activities.
• Perform unit and integration testing of software/systems prior to release to the users for user acceptance testing.
• Continually evaluate emerging frameworks and technologies to identify opportunities, trends and best practices to improve work product.
• Interact with and support system users (Tier-3 support).

Application Programmer – Software Developer

SDET

• Design, develop, and maintain scalable test automation frameworks for UI, API, and data layers
• Define and enforce automation standards, patterns, and best practices across teams
• Lead the shift-left testing strategy by partnering with developers to improve testability & design
• Build API-first, contract, and integration tests for microservices-based architectures
• Implement automated validation for ETL pipelines, data migrations, and reporting accuracy
• Integrate automated tests into CI/CD pipelines, enforcing quality gates for deployments
• Perform root cause analysis by debugging test failures at the code and data level
• Reduce dependency on manual regression testing through automation coverage and tooling
• Mentor other test engineers in automation engineering and framework usage
• Evaluate and introduce modern testing tools and techniques as appropriate.

Senior Sales Force Engineer

Helpdesk Specialist

Senior Data/Systems Analyst

Systems Administrator

Senior AWS Data Engineer

Senior UI/UX Designer – Enterprise Modernization

Systems Administrator

Application Programmer – Software Developer

Senior Software Development Engineer in Test – SDET