Diaconia

Product Designer

• Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
• Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
• Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
• Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
• Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
• Develop and maintain design systems, style guides, and reusable UI components as appropriate.
• Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
• Partner with development teams to support implementation and ensure design fidelity.
• Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
• Ensure user interface designs align with accessibility and inclusive design best practices.
• Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
• Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.

Senior UI/UX Designer – Enterprise Modernization

QA Automation Engineer

• Design, develop, test, deploy, and maintain robotic process automation solutions that streamline Federal Client business and mission-support processes.
• Support the transition and migration of existing UiPath automations to Microsoft Power Automate and the broader Microsoft Power Platform.
• Assess current-state UiPath bots, workflows, dependencies, credentials, integrations, exception handling, and operational requirements to determine appropriate migration strategies.
• Reengineer and optimize existing automations rather than performing direct one-to-one conversions when process or platform improvements are identified.
• Develop cloud flows, desktop flows, attended and unattended automations, and other Power Platform solutions in accordance with approved technical standards.
• Develop, update, and maintain UiPath automations during the transition period, as required, to ensure continuity of operations.
• Collaborate with Business Analysts, Process Owners, Federal Client stakeholders, and technical teams to evaluate automation opportunities, assess feasibility, and define functional and technical requirements.
• Identify process gaps, technical risks, migration constraints, and opportunities for process standardization and continuous improvement.
• Integrate automation solutions with Microsoft 365, SharePoint, Teams, Outlook, Excel, databases, APIs, enterprise applications, and other approved client systems.
• Configure and support Power Platform environments, connections, gateways, service accounts, credentials, and solution packages in coordination with system administrators.
• Create and maintain technical documentation, including Solution Design Documents (SDDs), Process Definition Documents (PDDs), deployment guides, test plans, operational support procedures, and user documentation.
• Develop and execute unit, integration, regression, user acceptance, and performance testing for new and migrated automation solutions.
• Troubleshoot automation failures, perform root-cause analysis, and implement corrective actions to improve bot stability, reliability, and performance.
• Monitor deployed automations and provide ongoing maintenance, enhancements, production support, and performance optimization.
• Ensure automation solutions comply with Federal Client information technology governance, cybersecurity, accessibility, and data protection requirements.
• Follow established configuration management, source control, release management, and DevSecOps practices.
• Participate in peer code reviews, technical design reviews, Agile ceremonies, and continuous improvement initiatives.
• Work closely with cybersecurity, enterprise architecture, infrastructure, cloud, and application teams to deliver secure, resilient, and supportable automation solutions.
• Develop reusable automation components, templates, standards, and best practices to improve consistency across the RPA development lifecycle.
• Provide technical guidance, knowledge transfer, and end-user support related to automation solutions.

RPA Developer

Backend Engineer

• Design, develop, test, maintain, and modernize enterprise Java applications.
• Build scalable REST APIs and backend microservices using Java Spring Boot.
• Design and develop full-stack web applications using modern front-end frameworks (React, Angular, or similar).
• Analyze legacy applications (Java, C/C++, COBOL, Pro*C, Oracle, or similar) and support modernization efforts.
• Develop data access layers using Spring Data JPA, Hibernate, and JDBC.
• Utilize direct SQL/JDBC where performance or flexibility requires it.
• Design scalable, maintainable, and secure application architectures.
• Develop complex SQL queries, PL/SQL, stored procedures, and batch processing solutions.
• Optimize Oracle (or other relational database) performance.
• Design efficient database access patterns using JPA/Hibernate and JDBC.
• Perform query optimization and performance tuning.
• Develop enterprise microservices using Spring Boot.
• Build cloud-native applications deployed in Docker, Kubernetes, or OpenShift environments.
• Design and consume RESTful APIs.
• Participate in enterprise integration and distributed systems development.
• Write clean, maintainable, well-documented code.
• Develop automated unit and integration tests using JUnit and Mockito.
• Participate in code reviews and architecture reviews.
• Utilize SonarQube and static code analysis tools.
• Troubleshoot production issues through application logs, debugging, and root cause analysis.
• Continuously improve application quality, maintainability, scalability, and security.
• Build and support CI/CD pipelines using Jenkins, Maven, Git, or similar tools.
• Support production deployments and release activities.
• Implement monitoring, logging, and performance optimization best practices.
• Own features from design through post-production support.

Senior UI/UX Designer – Enterprise Modernization

RPA Developer

Java Product Engineer