Diabolocom

Software Engineer

• Lead and manage a team of engineers: hiring, performance reviews, continuous feedback and day-to-day support
• Define and drive quarterly, release and sprint planning to ensure timely, high-quality delivery
• Own architectural decisions and technical direction; review and challenge designs with a focus on performance, scalability, reliability and testability
• Ensure production stability: proactive monitoring, incident response, post-mortems and corrective measures
• Define and maintain service contracts to ensure seamless communication between systems
• Collaborate with Product, Design, Infrastructure and Customer Operations to align technical solutions with business needs
• Contribute personally to back-end development, primarily in Kotlin
• Participate in the on-call rotation to ensure 24/7 service availability.

Software Development Team Lead

Backend Engineer

• In the context of our exponential growth, we are strengthening our internal engineering team and opening a Senior Backend Software Engineer position in our Voice Squad.
• Voice Squad is the software core of our CCaaS telephony. It is responsible for the core technical services that ensure secure, high-performance processing of phone calls on the Diabolocom platform. It manages critical components related to call routing, media stream handling and other voice related services.
• Introduce Telephony as a Service that will be part of Omni-channel as a Service.
• Perform massive optimization and refactoring to enable faster feature delivery.

Senior Backend Software Engineer, Voice Squad

Product Designer

• Concevoir des expériences utiles, robustes et simples pour notre plateforme SaaS B2B dédiée aux centres de contact.
• Design end-to-end de features, Epics et projets stratégiques sur notre produit principal CCaaS Engage.
• Traduire les besoins de nos clients et des market insights en solutions design claires, efficaces et à fort impact.
• Participer aux workshops, user research et phases de discovery pour nourrir la compréhension des enjeux produit et identifier les bonnes opportunités.
• Concevoir et valider des user flows, wireframes, prototypes et mockups haute fidélité sur Figma.
• Collaborer étroitement avec les Product Owners et les équipes Engineering pour définir et livrer les meilleures solutions, de la discovery à la delivery.
• Contribuer à notre UI Kit et à notre Design System en faisant évoluer composants, layouts et patterns réutilisables.
• Promouvoir les standards de usability, accessibility et user impact à chaque étape du product development lifecycle.
• Accompagner les Product Designers plus juniors à travers du mentoring (collaboration, feedback).

Software Development Team Lead

Senior Backend Software Engineer, Voice Squad

Senior Product Designer