Customer Operations Coordinator
Spindrift Beverage Co, Inc.
ERP
Senior Sampling Operations Analyst
Diabetes Youth Families
full-time
Posted on:
Location Type: Hybrid
Location: Acton • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $81,825 - $122,737 per year
Job Level
Senior
Tech Stack
SFDCSQLTableauVBA
About the role
- Deliver Program-Focused Analytics
- Analyze performance and trends across the Sampling program to evaluate growth opportunities and operational improvements
- Conduct ad-hoc analysis and answer data-related questions from the field and leadership, collaborating with operations and analytics teams as needed
- Design and maintain interactive dashboards in Power BI and Tableau to provide timely, actionable insights to field teams and leadership
- Leverage SQL queries and data automation tools to streamline reporting processes and ensure timely delivery of insights
- Coordinate Program Operations
- Plan, organize, and execute activities that support sampling objectives, including creating target lists for sales representatives
- Work closely with commercial teams to align program tasks with broader sales and marketing initiatives
- Execute ad hoc tasks as required to support continuous improvement and program effectiveness
- Ensure Data & Inventory Readiness
- Maintain accurate program files and assets, ensuring they are ready for use according to established deadlines
- Coordinate with vendor partners to confirm sufficient sample inventory is on hand to meet volume and territory allocations
- Manage Vendor Support
- Collaborate with vendor partners and field sales to resolve open items impacting sample kit orders
- Prioritize and respond to Field Sales inquiries promptly and professionally
- Resolve Program Issues
- Research, troubleshoot, and resolve operational challenges in partnership with field sales, vendor partners, commercial teams, and program leadership
- Monitor daily program progress and address any unanticipated activities to keep the program on track
Requirements
- Minimum Requirements: 4 or more years of experience working in commercial analytical roles of increasing responsibility.
- Bachelor's degree (preferred field of study: finance, accounting, marketing, economics, or information technology).
- Experience driving commercial/sales process improvement.
- Experience working with salesforce.com, and other analytical tools.
- Advanced Microsoft excel (including VBA, Power Quarry), SQL and salesforce.com dashboard and reporting skills
- Preferred Requirements: Knowledge of salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning
- Proven ability to provide business analysis and system development/configuration deliverables related to process improvement.
Benefits
- Limited travel may be required, once or twice a year on average.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata automationPower BITableauMicrosoft ExcelVBAsales process improvementbusiness analysissystem developmentconfiguration
Soft skills
collaborationorganizationcommunicationproblem-solvinganalytical thinkingprioritizationresponsivenesstroubleshootingexecutioncontinuous improvement
