Spindrift Beverage Co, Inc.

Customer Operations Coordinator

Spindrift Beverage Co, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Newton • Massachusetts • 🇺🇸 United States

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Salary

💰 $50,000 - $55,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
  • Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
  • Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
  • Maintain effective communication with Sales team and customers to resolve issues/challenges.
  • Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
  • Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
  • Identify opportunities to improve procedures and policies that add value to the business.
  • Maintain tracking and tracing customer data records both on and off ERP system.

Requirements

  • Customer Service and/or Outbound Logistics experience in a consumer food or beverage company is a plus.
  • Bachelor's degree in Business, Finance, or related discipline
  • Ability to work in a company with an entrepreneurial/non-structured environment
  • Excellent written and verbal communication skills
  • Computer literacy in MS Word, Excel, Outlook, as well as web-based applications
  • Above all, the Customer Operations Coordinator must possess the highest levels of integrity and character with a positive, customer-oriented outlook.
  • Problem-solving skills are essential.
  • A strong desire and willingness to do whatever it takes to get the job done.
  • Team oriented, collegial, and collaborative traits are a must and having the ability to prioritize and balance multiple tasks is important.
Benefits
  • Short-term incentive programs specific to level and department
  • Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected
  • Company-paid life insurance, and a 401k retirement savings plan with a company match
  • Monthly cell phone allowance
  • Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
  • A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance
  • In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer order processingoutbound logisticsissue resolutiondata trackinginvoice creationprocedure improvementERP system managementorder discrepancy resolutionpricing management
Soft skills
communication skillsproblem-solvingintegritycustomer-orientedteamworkcollaborationtask prioritizationorganizational skills
Certifications
Bachelor's degree in BusinessBachelor's degree in Finance