Dext

Digital Account Manager – FinTech

Dext

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Respond to incoming inquiries from businesses and manage an SME client portfolio, ensuring a smooth day-to-day experience
  • Serve as the primary point of contact for questions (product, usage, billing, etc.)
  • Guide clients through onboarding, training, and advisory support
  • Provide responsive, high-quality support in coordination with internal teams
  • Monitor product usage and customer satisfaction to maximize retention
  • Identify natural opportunities for account growth
  • Help convert inbound leads when necessary
  • Collect and escalate customer feedback to contribute to continuous improvement
  • Collaborate with Sales, Marketing and Product teams
  • Track your KPIs (satisfaction, activation, retention, etc.)

Requirements

  • Experience in account management, customer success or customer support (ideally in SaaS / B2B)
  • Comfortable in a hybrid role: customer relations + support + some commercial responsibility
  • Strong communication skills, both written and verbal
  • Highly service-oriented (responsiveness, listening, teaching aptitude)
  • Ability to understand needs and propose appropriate solutions
  • Comfortable with digital tools (CRMs like HubSpot, support tools like Intercom, etc.)
  • Organized, autonomous and results-oriented
  • Proactive—you don’t wait for problems to arise
  • Team spirit and a desire to make an impact
Benefits
  • Swile meal card worth €10 per day
  • Alan health insurance fully covered by Dext
  • A partnership with ClassPass (partial subsidy provided by Dext)
  • Hybrid work model: partial remote work possible 2–3 days per week
  • Friendly work atmosphere and informal events to build connections in great offices in central Paris (afterworks, company parties, seminars, etc.)
  • Company-wide development policy with unlimited access to online courses via our L&D platform
  • 1 day off granted during your birthday week
  • 2 days provided to participate in a team charitable activity (Volunteering Day)
  • Opportunity to take “Summer Hours” (reduce work time by 1–3 hours per week during July and August to enjoy the summer!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successcustomer supportSaaSB2B
Soft Skills
communicationservice-orientedlisteningteaching aptitudeorganizationalautonomousresults-orientedproactiveteam spiritimpact-driven