Dext

Accounts Receivable

• Manage and collect customer payments to ensure the company receives accurate and timely payments.
• Handle invoicing, payment tracking and resolving billing issues, while keeping customer records and cash receipts up to date.
• Contacting customers to follow up on outstanding invoices and overdue payments.
• Collecting payments via customer bank accounts using our payment provider.
• Allocating customer payments to the correct accounts in NetSuite.
• Calculating and posting monthly bad debt provisions.
• Raising manual invoices and credit notes where required.
• Processing referral refunds.
• Managing and resolving accounts receivable support tickets (via Slack).

Accounts Receivable Specialist – Maternity Cover

Customer Success Manager

• Lead, coach and scale a high-performing team of CSMs, with clear expectations and strong PDPs.
• Define and execute the UK customer engagement strategy across onboarding, adoption, retention and advocacy.
• Build scalable ways to support smaller accounts without compromising experience.
• Act as the voice of the customer, turning insight into action across Product, Marketing and Leadership.
• Drive outcomes: activity KPIs, net retention, and churn reduction in close partnership with Account Management.
• Set the bar for consultative, best-practice use of the Dext product suite.
• Foster a collaborative, high-accountability team culture.

Head of Customer Success

Customer Support

• Assurer un support fonctionnel de qualité via téléphone, chat et e-mail, en garantissant la meilleure expérience client possible
• Porter la voix de nos clients auprès de l’équipe Produit en partageant les retours et idées pertinentes
• Contribuer à l’amélioration continue du Customer Support France grâce à votre créativité et vos initiatives
• Collaborer avec notre spécialiste Éducation pour enrichir les ressources mises à disposition des clients (centre d’aide, FAQ, etc.)
• Veiller à ce que nos partenaires et utilisateurs français bénéficient d’un support fluide et conforme à nos procédures internes et au RGPD ;**Atteindre des objectifs individuels et collectifs afin de maintenir un haut niveau de performance
• Participer à des projets transverses avec d’autres équipes, et avoir un réel impact au-delà de votre périmètre

Chargé Support Client – B2B SaaS

Product Manager

• Set product vision and strategy: Define and execute a clear, compelling product vision aligned to Dext’s business goals, customer needs, and global market opportunities, owning the full product lifecycle across multiple product lines.
• Lead multi-horizon delivery: Own and oversee complex, multi-year product roadmaps, balancing near-term impact with long-term strategic investment across platform, growth, monetisation, and product unification initiatives.
• Embed a customer- and data-led culture: Champion customer insight, research, experimentation, and analytics to drive discovery, prioritisation, and continuous optimisation across multiple personas, regions, and markets.
• Drive product-led growth: Partner with Revenue and Marketing to deliver product-led revenue growth, retention, and expansion across self-service and sales-led motions, including monetisation, packaging, PLG, and market expansion strategies.
• Operate as a senior cross-functional leader: Align Product, Engineering, Revenue, Marketing, Operations, and Regional leadership, communicating clearly and confidently with the Executive Team and senior stakeholders.
• Lead innovation responsibly: Stay ahead of FinTech, accounting, and regulatory trends, ensuring product decisions balance innovation, compliance, risk management, and long-term scalability.
• Build and scale product leadership: Lead, mentor, and develop senior product leaders, setting clear expectations and outcomes while fostering a high-performing, inclusive, and accountable product organisation.

Product Leader

Financial Planning and Analysis

• Responsible for accounting and compliance across the UK, France, Australia and North America. Ensuring clean and efficient audits and all statutory reporting.
• Work with outsourced accountants to meet deadlines and deal with queries
• Lead the modernisation of Dext’s financial engine, architecting and deploying automation and AI solutions to transform the month-end close and deliver a fast, insights-led reporting process.
• Work closely with the FP&A team to achieve a seamless, efficient and insightful month-end process including ownership of the management accounts and high level analysis.
• Create and implement new controls, continuously improving existing ones and achieve compliance with relevant control frameworks.
• Treasury management and managing the banking relationships across the group.
• Lead, develop and coach a team of 12, setting clear objectives and fostering a high-performing, collaborative culture.
• Work closely with the IRIS finance team to fulfill group audit and reporting requirements as well as exchanging best practice and aligning common processes where practical.
• Lead significant finance transformation initiatives, such as the conversion to IFRS reporting.

Accounts Receivable Specialist – Maternity Cover

Head of Customer Success

Chargé Support Client – B2B SaaS

Product Leader

Director, Financial Control