Dext

Accounting Manager

• Act as Dext’s accounting and industry expert for North America, bringing deep knowledge of accounting practices, technology, and regulation
• Influence product strategy and positioning by translating market trends, customer needs, and regulatory changes into actionable insights
• Represent Dext externally through industry events, advisory boards, and thought leadership
• Support Sales, Marketing, and Product teams to clearly articulate the value of Dext solutions to accountants and bookkeepers
• Gather and communicate customer feedback and market requirements to shape future product development
• Collaborate cross-functionally to drive go-to-market initiatives and ensure product alignment with regional needs
• Build strong relationships with partners and third-party providers to support integrations and ecosystem growth

Regional Accounting Expert – FinTech

Account Manager

• Respond to incoming inquiries from businesses and manage an SME client portfolio, ensuring a smooth day-to-day experience
• Serve as the primary point of contact for questions (product, usage, billing, etc.)
• Guide clients through onboarding, training, and advisory support
• Provide responsive, high-quality support in coordination with internal teams
• Monitor product usage and customer satisfaction to maximize retention
• Identify natural opportunities for account growth
• Help convert inbound leads when necessary
• Collect and escalate customer feedback to contribute to continuous improvement
• Collaborate with Sales, Marketing and Product teams
• Track your KPIs (satisfaction, activation, retention, etc.)

Digital Account Manager – FinTech

• Reduce churn rate and increase retention across your client portfolio
• Use our tools and your market knowledge to analyze and forecast sales opportunities
• Increase monthly recurring revenue and average subscription value (upsell)
• Build strong relationships with decision-makers and key stakeholders
• Develop a successful customer buying journey
• Support marketing initiatives by representing the company at events as an industry expert
• Manage a portfolio of approximately 300 partner firms in tandem with a CSM
• Follow processes and handle administrative tasks using our internal tools (Salesforce, Salesloft).

Regional Accounting Expert – FinTech

Digital Account Manager – FinTech

Account Manager – B2B SaaS