Dexco

HR Service Analyst

Dexco

full-time

Posted on:

Location Type: Hybrid

Location: Itapetininga • Brazil

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About the role

  • Provide support to employees and managers to clarify questions regarding personnel administration practices;
  • Receive inquiries related to benefits, timekeeping, vacation, payroll and terminations and open tickets via the internal system;
  • Monitor the progress and resolution of tickets through the internal system;
  • Organize the distribution of documents to employees via the internal system, as well as send correspondence by mail;
  • Conduct onboarding for new hires and/or employees transferred from other group units to introduce benefits, internal practices, provide guidance and obtain signatures;
  • Support matters related to the employee offboarding process following manager notification;
  • Carry out formal severance/homologation in accordance with applicable law and the unit's collective agreement;
  • Advise employees on social security-related leave and return procedures;
  • Maintain a holistic view of the department's activities, seeking best practices and applying continuous improvement methodologies;
  • Assist in preserving and maintaining the organization of the work area.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration or related fields;
  • Knowledge of payroll and personnel administration routines;
  • In-person and online customer service experience;
  • People management;
  • MS Office proficiency;
  • Strong communication skills and a proactive attitude.
Benefits
  • Medical insurance for you and your dependents;
  • Dental insurance for you and your dependents;
  • Life insurance;
  • Wellhub: access to gyms and wellness apps for physical, emotional and nutritional well-being — including a free digital plan;
  • Pharmacy partnership: medications at special prices and payroll discounts;
  • "De Bem com a Mente": program dedicated to mental health, offering support and rehabilitation;
  • Personal Assistance: financial, psychological, legal and social support;
  • "Gestar Juntos": support program and guidance for pregnant employees and their dependents;
  • Childcare allowance for children up to 24 months;
  • Meal allowance or cafeteria and basic food basket (depending on the unit);
  • Transport voucher or company shuttle (depending on the unit);
  • Profit Sharing (PLR) according to company results and individual goals;
  • Private pension: company contributions to support your future;
  • Special loans via Fundação Itaúsa and payroll-deductible loans with preferential rates;
  • UniDexco: online platform for courses and training;
  • Dexco Partnership Club: discounts with nearly 700 partners;
  • Dexco Store: discounts on products from Dexco brands;
  • Christmas gift card.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll administrationpersonnel administrationonboardingoffboardingseverancesocial security procedurescontinuous improvement methodologies
Soft Skills
customer servicepeople managementcommunicationproactive attitudeorganizational skills
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration