Devis

Program Manager

• The Program Manager serves as the primary operational leader for the ICAM-ES III effort
• Responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment
• This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership
• Position is contingent upon award and client approval.

Business Operations

• Analyze current-state ICAM processes, workflows, and service outcomes; identify gaps, inefficiencies, and control weaknesses
• Facilitate stakeholder working sessions to capture requirements, pain points, and success measures for ICAM improvements
• Develop future-state process models, user journeys, and workflow designs that align to security and audit needs
• Translate business and compliance requirements into actionable epics, user stories, acceptance criteria, and implementation tasks
• Maintain traceability between operational needs, technical requirements, and delivered capabilities
• Provide hands-on technical input to ensure proposed solutions align with cloud security architecture and DHS/USCIS security controls
• Partner with engineering teams to evaluate identity and access patterns across hybrid and multi-cloud environments
• Support design reviews for authentication, authorization, and access governance changes to reduce risk and improve reliability
• Identify opportunities to standardize configurations and automate controls to improve security posture and audit readiness
• Promote DevSecOps development standards and support consistent application of secure SDLC practices across ICAM workstreams
• Contribute to CI/CD, infrastructure-as-code, and security scanning approaches that increase repeatability and reduce manual effort
• Participate in Agile ceremonies (planning, standups, demos, retrospectives) and help teams remove delivery blockers
• Coordinate with the Program Manager to manage dependencies, risks, and change impacts tied to process and product updates
• Assess commercial and open-source ICAM products and related components to recommend fit-for-purpose enhancements
• Develop decision support artifacts (options analysis, trade studies, implementation approaches) for proposed product changes
• Lead and support implementation of accepted product changes, including configuration, workflow updates, and validation activities
• Coordinate testing support (functional, security, and user validation) to ensure changes meet requirements and do not degrade services
• Develop and maintain SOPs, process documentation, and implementation playbooks to support sustainment and knowledge transfer
• Support release communications, stakeholder updates, and change enablement activities for impacted user communities
• Contribute to audit support activities by assembling evidence, process narratives, and control descriptions as requested
• Support incident triage and problem management by assisting with root cause analysis and process correction actions as needed
• Track post-implementation outcomes and recommend continuous improvement actions based on metrics and stakeholder feedback

Program Manager

Business Process Engineer