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Program Manager

• Own the full delivery lifecycle from signed SOW to kickoff, execution, and closeout: project charter, success metrics, milestones, and operating cadence.
• Lead customer relationship management day-to-day: stakeholder mapping, executive updates, expectation-setting, escalation management, and maintaining trust through ambiguity or change.
• Build and run the project management system: integrated project plan, RAID log (risks, assumptions, issues, dependencies), decision log, and change control process.
• Manage scope, budget, and delivery performance: forecasting, cost management, burn tracking, change orders, and clear tradeoff decisions.
• Run high-quality customer and internal meetings: agendas, facilitation, notes, action items, follow-ups, and ensuring decisions are captured and executed.
• Coach and enable the delivery team: clarify roles and responsibilities, remove blockers, improve execution habits, and raise the bar on planning and communication.
• Monitor engagement health and delivery quality: track progress, surface early warning signals, and drive corrective actions before timelines or relationships slip.

Program Manager – Customer Delivery