DevDocs

Program Manager – Customer Delivery

DevDocs

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Own the full delivery lifecycle from signed SOW to kickoff, execution, and closeout: project charter, success metrics, milestones, and operating cadence.
  • Lead customer relationship management day-to-day: stakeholder mapping, executive updates, expectation-setting, escalation management, and maintaining trust through ambiguity or change.
  • Build and run the project management system: integrated project plan, RAID log (risks, assumptions, issues, dependencies), decision log, and change control process.
  • Manage scope, budget, and delivery performance: forecasting, cost management, burn tracking, change orders, and clear tradeoff decisions.
  • Run high-quality customer and internal meetings: agendas, facilitation, notes, action items, follow-ups, and ensuring decisions are captured and executed.
  • Coach and enable the delivery team: clarify roles and responsibilities, remove blockers, improve execution habits, and raise the bar on planning and communication.
  • Monitor engagement health and delivery quality: track progress, surface early warning signals, and drive corrective actions before timelines or relationships slip.

Requirements

  • 5+ years of program/project management experience delivering multi-workstream initiatives with measurable outcomes.
  • 5+ years of customer-facing engagement experience (external stakeholders), including executive communication and expectation management.
  • Demonstrated experience owning delivery from contract/SOW through kickoff, execution, and closeout.
  • Strong fundamentals across project planning, risk management, change control, and budget/cost management.
  • Proven ability to run effective meetings and operating cadences (weekly status, steering committees, working sessions) that drive decisions and execution.
  • Excellent written communication skills (clear status updates, meeting notes, action plans, and documentation of decisions/risks).
  • Demonstrated experience using AI and automation tools to increase efficiency (e.g., summarization, draft generation, reporting, workflow automation) while maintaining accuracy and quality.
  • Comfortable operating in ambiguity and building lightweight but effective processes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk managementchange controlbudget managementcost managementprogram managementstakeholder managementdelivery performanceforecastingmeeting facilitation
Soft Skills
communicationrelationship managementcoachingproblem-solvingdecision-makingexpectation managementorganizational skillsadaptabilityleadershipexecution habits