Program Manager – Customer Delivery

DevDocs

Program Manager ensuring clarity in technical project execution at DevDocs, a remote documentation tooling company. Leading multi-workstream initiatives and stakeholder engagements for effective delivery.

Posted 4/13/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the full delivery lifecycle from signed SOW to kickoff, execution, and closeout: project charter, success metrics, milestones, and operating cadence.
Lead customer relationship management day-to-day: stakeholder mapping, executive updates, expectation-setting, escalation management, and maintaining trust through ambiguity or change.
Build and run the project management system: integrated project plan, RAID log (risks, assumptions, issues, dependencies), decision log, and change control process.
Manage scope, budget, and delivery performance: forecasting, cost management, burn tracking, change orders, and clear tradeoff decisions.
Run high-quality customer and internal meetings: agendas, facilitation, notes, action items, follow-ups, and ensuring decisions are captured and executed.
Coach and enable the delivery team: clarify roles and responsibilities, remove blockers, improve execution habits, and raise the bar on planning and communication.
Monitor engagement health and delivery quality: track progress, surface early warning signals, and drive corrective actions before timelines or relationships slip.

Requirements

What you’ll need

5+ years of program/project management experience delivering multi-workstream initiatives with measurable outcomes.
5+ years of customer-facing engagement experience (external stakeholders), including executive communication and expectation management.
Demonstrated experience owning delivery from contract/SOW through kickoff, execution, and closeout.
Strong fundamentals across project planning, risk management, change control, and budget/cost management.
Proven ability to run effective meetings and operating cadences (weekly status, steering committees, working sessions) that drive decisions and execution.
Excellent written communication skills (clear status updates, meeting notes, action plans, and documentation of decisions/risks).
Demonstrated experience using AI and automation tools to increase efficiency (e.g., summarization, draft generation, reporting, workflow automation) while maintaining accuracy and quality.
Comfortable operating in ambiguity and building lightweight but effective processes.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account DevDocs Website LinkedIn All Job Openings 11 - 50 employees Founded 2012 ☁️ SaaS 💳 Fintech SaaS
Fintech
Blockchain DevDocs is a comprehensive technical writing and development service provider. Specializing in outsourced technical writing, API and developer documentation, SaaS and software documentation, and content writing services, DevDocs supports various industries with deep technical expertise. The company offers business process improvement, technical solutions, automation, and staff augmentation services. DevDocs is well-versed in web and software development, including UI/UX design, CMS, and documentation tools. They provide tailored solutions for startups, enterprises, and industries such as fintech, blockchain, and healthcare, helping companies improve user engagement and streamline their technical content strategy. With a focus on quality and efficiency, DevDocs delivers exceptional documentation and development services globally from its base in Austin, Texas. Program Manager – Customer Delivery 🔥 45 minutes ago 🤠 Texas – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Own the full delivery lifecycle from signed SOW to kickoff, execution, and closeout: project charter, success metrics, milestones, and operating cadence.
Lead customer relationship management day-to-day: stakeholder mapping, executive updates, expectation-setting, escalation management, and maintaining trust through ambiguity or change.
Build and run the project management system: integrated project plan, RAID log (risks, assumptions, issues, dependencies), decision log, and change control process.
Manage scope, budget, and delivery performance: forecasting, cost management, burn tracking, change orders, and clear tradeoff decisions.
Run high-quality customer and internal meetings: agendas, facilitation, notes, action items, follow-ups, and ensuring decisions are captured and executed.
Coach and enable the delivery team: clarify roles and responsibilities, remove blockers, improve execution habits, and raise the bar on planning and communication.
Monitor engagement health and delivery quality: track progress, surface early warning signals, and drive corrective actions before timelines or relationships slip. 🎯 Requirements
5+ years of program/project management experience delivering multi-workstream initiatives with measurable outcomes.
5+ years of customer-facing engagement experience (external stakeholders), including executive communication and expectation management.
Demonstrated experience owning delivery from contract/SOW through kickoff, execution, and closeout.
Strong fundamentals across project planning, risk management, change control, and budget/cost management.
Proven ability to run effective meetings and operating cadences (weekly status, steering committees, working sessions) that drive decisions and execution.
Excellent written communication skills (clear status updates, meeting notes, action plans, and documentation of decisions/risks).
Demonstrated experience using AI and automation tools to increase efficiency (e.g., summarization, draft generation, reporting, workflow automation) while maintaining accuracy and quality.
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Hard Skills & Tools

project managementrisk managementchange controlbudget managementcost managementprogram managementstakeholder managementdelivery performanceforecastingmeeting facilitation

Soft Skills

communicationrelationship managementcoachingproblem-solvingdecision-makingexpectation managementorganizational skillsadaptabilityleadershipexecution habits