Booking & Customer Support Associate – Full-time
Deutsches Museum
full-time
Posted on:
Location Type: Office
Location: Berlin • Germany
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About the role
- Advise teachers, group leaders and tour operators on the museum’s offerings and enter ticket and tour bookings into our booking system
- Provide friendly and professional assistance to guests by phone and email, ensuring all organizational questions are resolved
- Responsible for maintaining and improving quality standards in customer communication
- Serve as the interface between the Customer Support, Sales, and Operations departments
- Create guides, workflows, and internal documentation to secure service quality
Requirements
- Vocational commercial training, a relevant degree, or several years of professional experience
- Experience in customer support, service, bookings, or reservations
- Structured, focused approach to working with digital systems
- Strong verbal and written communication skills
- High customer and service orientation
- Excellent German and good English skills
- Willingness to work weekends and public holidays when required
Benefits
- Modern, innovative company with a committed team
- Central workplace at Potsdamer Platz
- Free admission for Friends & Family
- Company pension scheme
- Team events
- Complimentary beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for BVG company ticket
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportservicebookingsreservationsdigital systems
Soft Skills
strong verbal communicationstrong written communicationcustomer orientationservice orientationstructured approachfocused approach
Certifications
vocational commercial trainingrelevant degree