Deutsches Museum

Customer Support

• You advise teachers, group leaders and tour operators on the museum’s offerings and enter ticket and tour bookings into our booking software
• You assist our guests by telephone and email in a friendly and professional manner so that no organizational questions remain
• You coordinate a team of currently four people (including trainees) and plan tasks, responsibilities and schedules
• You are responsible for ensuring and improving quality standards in customer communication
• You act as the interface between the booking department, sales and operations management
• You create guidelines, workflows and internal documents to secure service quality

Team Lead, Booking & Customer Support

• You advise teachers, group leaders and tour operators on the museum's offerings and enter tickets and guided tours into our booking software
• You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain
• You coordinate a team of currently four people (including trainees) and plan tasks, responsibilities and schedules
• You are responsible for maintaining and optimizing quality standards in customer communications
• You act as the interface between the booking department, sales and operations management
• You create guidelines, workflows and internal documentation to ensure service quality

Team Leader — Booking & Customer Support

Social Media Manager

• Entwicklung, Umsetzung und Weiterentwicklung der Social-Media-Strategien für Instagram, TikTok, YouTube und Facebook
• Planung, Pflege und Steuerung des Redaktionsplans
• Erstellung zielgruppenorientierter Content-Formate (Texte, Fotos, Videos, Stories, Reels – sowohl organic als auch paid)
• Professionelle Contentproduktion mit dem Smartphone
• Kreative Konzeption sowie Umsetzung von Kampagnen, Aktionen und Events
• Aktive Betreuung der Community: Interaktion, Beantwortung von Nachrichten und Kommentaren
• Analyse, Monitoring und Reporting der Social-Media-Performance
• Planung und Umsetzung von Kooperationen mit Unternehmen und Partnern
• Betreuung des Influencer-Marketings: Von Recherche und Kontaktaufnahme bis zum Controlling
• Mitwirkung bei Online-Marketing-Kampagnen

Social Media Manager, Voll- oder Teilzeit

• As the first point of contact, you respond to all visitor inquiries by phone and email
• Your friendly and professional guidance ensures museum visitors have no unresolved organizational questions
• You advise teachers, group leaders and tour operators on the museum's educational offerings, and enter time-slot tickets and guided tours into our booking software
• You serve as the team's point of contact for questions, problems or organizational matters
• You plan staff schedules and coordinate task assignments
• You are responsible for maintaining and improving quality standards in customer communication
• You act as the interface between customer service, sales and operations management
• You create guidelines, workflows and internal documents to ensure service quality

Team Lead, Booking & Customer Support

Team Leader — Booking & Customer Support

Social Media Manager, Voll- oder Teilzeit

Customer Service Team Lead, Front Office & Bookings