Deutsches Museum

Customer Support

• As the primary contact, you will respond to all visitor inquiries by phone and email
• Through your friendly and professional advice, visitors to our museums will have no unanswered organizational questions
• You will advise teachers, group leaders and tour operators on the museum’s educational offerings and enter timed-entry tickets and guided tours into our booking software
• You are the point of contact for the team on questions, problems or organizational matters
• You plan work schedules and coordinate task assignments
• You are responsible for maintaining and improving quality standards in customer communication
• You act as the interface between customer service, sales and operations management
• You create guidelines, workflows and internal documents to ensure service quality

Customer Service Team Lead — Full- or Part-time

Administrative Assistant

• You ensure the smooth running of daily office operations (mail, deliveries, office supplies, etc.)
• You answer the phone and welcome visitors to the administration
• You support HR tasks (communication with applicants, onboarding and offboarding)
• You assist colleagues with their work (travel bookings, meeting coordination, etc.)
• You plan meetings and projects
• You provide support and cover across all areas where assistance is needed

Customer Service Team Lead — Full- or Part-time

Office Manager – Full- or part-time (five working days)