Deutsches Museum

Customer Support

• Advise teachers, group leaders and tour operators on the museum’s offerings and enter ticket and tour bookings into our booking system
• Provide friendly and professional assistance to guests by phone and email, ensuring all organizational questions are resolved
• Responsible for maintaining and improving quality standards in customer communication
• Serve as the interface between the Customer Support, Sales, and Operations departments
• Create guides, workflows, and internal documentation to secure service quality

Booking & Customer Support Associate – Full-time