Team Lead, Booking & Customer Support
Deutsches Museum
full-time
Posted on:
Location Type: Office
Location: Berlin • Germany
Visit company websiteExplore more
Job Level
About the role
- You advise teachers, group leaders and tour operators on the museum’s offerings and enter ticket and tour bookings into our booking software
- You assist our guests by telephone and email in a friendly and professional manner so that no organizational questions remain
- You coordinate a team of currently four people (including trainees) and plan tasks, responsibilities and schedules
- You are responsible for ensuring and improving quality standards in customer communication
- You act as the interface between the booking department, sales and operations management
- You create guidelines, workflows and internal documents to secure service quality
Requirements
- Vocational commercial training, a relevant degree or several years of professional experience
- Experience in customer service
- Ideally, initial leadership experience
- Structured and focused way of working within digital systems
- Strong communication skills, both verbal and written
- Very high customer and service orientation
- Very good German and good English skills
- Willingness to work at weekends and on public holidays when required
Benefits
- Central workplace at Potsdamer Platz
- Free admission for friends & family
- Company pension scheme
- Team events
- Free beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for the BVG company ticket (public transport pass)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
booking softwarecustomer serviceguidelines creationworkflow developmenttask planningscheduling
Soft Skills
communication skillsleadershiporganizational skillscustomer orientationprofessionalismteam coordinationproblem-solving
Certifications
vocational commercial trainingrelevant degree