Team Leader — Booking & Customer Support
Deutsches Museum
full-time
Posted on:
Location Type: Office
Location: Berlin • Germany
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Job Level
About the role
- You advise teachers, group leaders and tour operators on the museum's offerings and enter tickets and guided tours into our booking software
- You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain
- You coordinate a team of currently four people (including trainees) and plan tasks, responsibilities and schedules
- You are responsible for maintaining and optimizing quality standards in customer communications
- You act as the interface between the booking department, sales and operations management
- You create guidelines, workflows and internal documentation to ensure service quality
Requirements
- Commercial vocational training, a relevant degree or several years of professional experience
- Experience in customer service
- Ideally some prior leadership experience
- A structured and focused approach to working with digital systems
- Strong communication skills, both verbal and written
- Strong customer and service orientation
- Very good German and good English skills
- Willingness to work on weekends and public holidays when required
Benefits
- Modern and innovative workplace
- Central location at Potsdamer Platz
- Free admission for friends & family
- Company pension scheme
- Team events
- Free drinks (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for BVG company ticket (public transport)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillscustomer orientationservice orientationleadership experienceorganizational skillsteam coordinationtask planningworkflow creationdocumentation skillsproblem-solving
Certifications
commercial vocational trainingrelevant degree