Customer Service Team Lead, Front Office & Bookings
Deutsches Museum
full-time
Posted on:
Location Type: Office
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- As the first point of contact, you respond to all visitor inquiries by phone and email
- Your friendly and professional guidance ensures museum visitors have no unresolved organizational questions
- You advise teachers, group leaders and tour operators on the museum's educational offerings, and enter time-slot tickets and guided tours into our booking software
- You serve as the team's point of contact for questions, problems or organizational matters
- You plan staff schedules and coordinate task assignments
- You are responsible for maintaining and improving quality standards in customer communication
- You act as the interface between customer service, sales and operations management
- You create guidelines, workflows and internal documents to ensure service quality
Requirements
- Completed commercial/vocational training or several years of professional experience
- Experience in customer service
- Ideally, experience coordinating and leading a small team
- A structured and focused working style when using our digital systems
- Strong communication skills and a high customer- and service-orientation
- Willingness to work on public holidays and weekends when required
- Very good German and good English skills
Benefits
- Modern, innovative company with a dedicated team
- Central workplace at Potsdamer Platz
- Complimentary admission for friends & family
- Company pension scheme
- Team events
- Free beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Contribution toward BVG company ticket (public transport)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillscustomer orientationservice orientationorganizational skillsteam coordinationproblem-solvingguidanceworkflow creationquality standards maintenancestructured working style
Certifications
completed commercial trainingvocational training