Deutsche Telekom IT Solutions Slovakia

Application & System Manager, German

Deutsche Telekom IT Solutions Slovakia

full-time

Posted on:

Location Type: Remote

Location: Slovakia

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Salary

💰 €1,320 per month

About the role

  • Coordinate communication with all involved parties (i.e. Dynamic platform services, Service delivery manager, Development, customer, Telekom IT application operation, etc.) of the application
  • Overlook quality aspects of operation (performance, availability, stability, security)
  • Perform verification of critical business impact during incidents (major incidents calls, operational stability calls)
  • Responsible for quality assurance in terms of defined key performance indicators according to service level agreement
  • Plan provision of resources incl. order process management
  • Prepare rules and regulations for operating processes (incident/change/problem management)
  • Ensure the use of CITSD-compliant software
  • Bear commercial responsibility for budget- plan and monitor budget
  • Make commercial assessment of actual, planned and forecast figures based on technical concept regulations
  • Organize and lead application expert group or similar service meetings
  • Plan and steer deployment installations
  • Coordinate Release Container with all stakeholders
  • Coordinate und perform “Antest” of the deployments after Release Container
  • Submit operational interests in D2O- demand to operation and D2S-demand to solution
  • Update application-related data in SACM systems (CAPE, Darwin)
  • Support Risk and Escalation Management
  • Report and monitor PRIO1 issues
  • On Call duty support

Requirements

  • Application & System Management experience
  • Ownership of an enterprise application across its full lifecycle
  • Coordination of product development, operations, and support
  • Agile product integration and delivery
  • Ensuring agile product development aligns with business requirements
  • Handling inputs from multiple sources (business, customer projects, operations)
  • Requirements & Stakeholder Management
  • Translating functional requirements into IT deliverables
  • Supporting business-side requirements implementation
  • Acting as interface between business, IT, and service providers
  • Operations & Support Responsibility
  • Ensuring 2nd and 3rd level support
  • Managing technical changes and incident resolution
  • Supporting lifecycle management and stable operations
  • Monitoring & KPI Management
  • Defining and tracking KPIs
  • Monitoring system performance and service quality
  • Reporting to stakeholders
  • Analytical & Coordination Skills
  • Structured, analytical working style
  • Ability to manage priorities across parallel demands
  • Agile Ways of Working
  • Experience with agile frameworks and methods
  • Working effectively in agile IT environments
  • Language Skills
  • German and English: required
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Application ManagementSystem ManagementAgile Product DevelopmentKPI ManagementIncident ManagementChange ManagementProblem ManagementTechnical Change ManagementLifecycle ManagementPerformance Monitoring
Soft Skills
Coordination SkillsAnalytical SkillsStructured Working StyleStakeholder ManagementCommunication SkillsPrioritization SkillsLeadership SkillsOwnershipCollaborationProblem Solving