Senior Lead Incident Manager, English-German speaking
Deutsche Telekom IT Solutions HU
full-time
Posted on:
Location Type: Remote
Location: Hungary
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Job Level
About the role
- Take the lead in addressing crisis situations in an operational environment
- Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties
- Support communication efforts with top management and clients regarding incident resolution strategies
- Collaborate effectively with various units/parties involved in incident resolution efforts
- Participate in optimizing and executing handover procedures towards Problem Management
- Contribute to the development and execution of strategies to prevent incident occurrences
- Assist in managing and optimizing IT incident, knowledge, and quality processes
- Contribute to lessons learned and training processes, including documentation creation
- Learn from and support Lead Incident Managers through training, coaching, and shadowing
- Participate in incident simulations (dry runs) and coordinate as needed
- Support Lead Incident Managers as shift leads
- Contribute to projects with strategic relevance under guidance
Requirements
- Language skills: German (C1) and English (C1)
- Senior profile with strong experience in Incident, Change, and Problem Management
- Good knowledge of IT and data center infrastructure
- Good communication skills, particularly in high-stress situations
- Knowledge of the DTAG IT- landscape and /or willingness to learn and develop yourself
- Customer-centric mindset
- Proven skills to structure complex problems and coordinate execution of tasks
Benefits
- Remote working possibility within Hungary due to European taxation regulation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Incident ManagementChange ManagementProblem ManagementIT infrastructureData center infrastructureCrisis managementDocumentation creationIncident resolution strategiesProcess optimizationTraining and coaching
Soft skills
Communication skillsCustomer-centric mindsetProblem structuringCoordinationCollaborationLeadershipAdaptabilityHigh-stress situation managementTeam supportStrategic thinking