Client Services Officer
Deutsche Börse
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Be responsible for the day to day contact (via phone and email) with our clients for all questions related to securities settlement, asset servicing and cash management.
- Clarify topics by using your own knowledge, supported by team members and/or operations.
- Act as one of the main contact points for clients in their interaction with Clearstream Banking.
- Build and grow strong client relationships through ongoing, proactive engagement, including regular meetings, strategic discussions and periodic check-ins, ensuring client needs are understood, anticipated and addressed.
- Proactively provide clients with relevant updates, insights and information.
Requirements
- A minimum of 3 years operational processing experience within settlements, asset servicing and/or cash management is preferable.
- Interest or experience in financial markets and financial products a plus.
- Strong Self-starter, focused on outcomes and achievements.
- Not afraid of continuous changes, seeking personal and professional challenges.
- High problem-solving skills with developed analytical skills and sound understanding of process-flows;
- Ability to address both knowns and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential.
- Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
- Planning/Organization, Willingness to learn.
- General office productivity tools proficiency expected (Excel, Powerpoint, Word, general ease of interaction with computers, telephone- and IT-systems).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational processingsettlementsasset servicingcash managementfinancial marketsfinancial productsanalytical skillsprocess-flows
Soft Skills
self-starterproblem-solvingconceptual thinkingorganizational skillscommunication skillsservice orientationteamworkadaptabilityplanningwillingness to learn